Applied Systems Canada

www1.appliedsystems.com

2 Jobs

87 Employees

About the Company

We can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences.

Listed Jobs

Company Name: Applied Systems Canada
Job Title: Associate Cloud Operations Technician
Job Description: **Job Title:** Associate Cloud Operations Technician **Role Summary:** Provide technical support and maintenance for cloud services, ensuring secure, reliable delivery of software and infrastructure. Coordinate with development, support, and implementation teams to troubleshoot, document, and optimize cloud operations. **Expectations:** - Work night shift (Tuesday‑Saturday, 10:30 PM CT – 7:00 AM CT). - Respond to service incidents and support requests promptly. - Adhere to documentation standards and best practices. **Key Responsibilities:** - Configure, upgrade, and troubleshoot Microsoft Windows Server environments and cloud deployments. - Perform database maintenance (backups, restores, scripts) using SQL Server Management Studio. - Utilize scripting (PowerShell, VBScript, batch) for automation and administrative tasks. - Resolve network and TCP/IP connectivity issues. - Create and maintain policies, procedures, and technical documentation. - Collaborate with cross‑functional Cloud Services groups to resolve client issues and implement configuration changes. - Execute additional tasks as assigned by management. **Required Skills:** - 3+ years of technical support experience in a Windows domain environment. - Proficient in Windows Server and desktop OS troubleshooting. - Scripting knowledge: PowerShell, VBScript, or cmd batch files. - Experience with SQL Server (SSMS) and database management. - Strong TCP/IP and network troubleshooting skills. - Excellent written communication and documentation abilities. - Highly organized with strong time‑management skills. **Required Education & Certifications:** - Associate degree in Information Technology, Information Systems, or related field, or equivalent practical experience. - No mandatory certifications required, but certifications such as Microsoft Certified: Azure Administrator Associate or CompTIA Server+ are advantageous.

Company Name: Applied Systems Canada
Job Title: Manager, Cloud Operations
Job Description: **Job Title:** Manager, Cloud Operations **Role Summary:** Lead and coach a 24×7 operations team that administers, maintains, and troubleshoots SaaS cloud environments. Coordinate daily activity, incident & change management, and continuous improvement initiatives to ensure high availability, reliability, and security of cloud services for global customers. **Expectations:** - Deliver optimal team productivity and operational efficiency. - Maintain compliance with secure data‑handling and change‑management policies. - Provide advanced technical assistance and escalation support. - Adapt to a fast‑paced production environment with a 4×10 shift schedule. **Key Responsibilities:** - Lead, coach, and manage a 24×7 cloud operations team. - Monitor and ensure production system uptime and performance. - Own incident response, root‑cause analysis, and post‑incident reviews. - Oversee change‑management process: assess, approve, schedule, and document changes. - Create and update policy and procedural documentation. - Partner with Cloud Services and Client Experience leadership to refine operations processes. - Foster a service‑oriented culture focused on customer experience and continuous improvement. **Required Skills:** - 5+ years of technical support in a Windows domain environment. - Proficiency with Microsoft Windows Server and client operating systems. - Strong troubleshooting and problem‑solving abilities for complex software issues. - 2+ years of team‑leadership experience with a service‑delivery focus. - Experience with incident, change, and escalation management. - Excellent documentation and communication skills. - Ability to work independently in a fast‑paced, 24×7 environment. **Required Education & Certifications:** - Bachelor’s degree in Information Science, Computer Science, or related field (or equivalent work experience). - Relevant Microsoft certifications (e.g., MCSA, MCSE, or Microsoft Certified: Azure Administrator) are advantageous but not mandatory.