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Reed Technology

Reed Technology

www.reedtechsol.com

7 Jobs

3 Employees

About the Company

Reed Technology Solutions is an independent software publishing company based in East Stroudsburg, Pennsylvania.

Listed Jobs

Company background Company brand
Company Name
Reed Technology
Job Title
Platform Engineer - aws
Job Description
**Job Title:** Platform Engineer – AWS **Role Summary:** Design, implement, and maintain scalable, secure AWS Cloud infrastructure for SaaS products, using IaC and DevOps practices. Oversee CI/CD pipelines, multi‑account governance, cost management, and incident response to ensure high availability and compliance. **Expectations:** - Deliver robust, automated infrastructure that supports continuous delivery. - Maintain cost efficiency, security posture, and operational reliability across all environments. - Collaborate closely with development, QA, and product teams to align platform services with software lifecycles. **Key Responsibilities:** - Manage and evolve AWS environments (prod, dev, test) across multiple accounts. - Create and maintain IaC using Terraform and CloudFormation. - Build, optimize, and secure CI/CD pipelines (CodePipeline, GitHub Actions, Jenkins, Azure DevOps). - Enforce DevOps and security best practices; ensure compliance with organizational and industry standards. - Monitor performance, availability, and security; proactively resolve incidents and conduct root‑cause analysis. - Automate provisioning and configuration to reduce manual tasks. - Govern accounts: implement cost‑control, billing, IAM, and security policies. - Provide stable, scalable environments for development and testing teams. - Continuous evaluation and adoption of new AWS services and DevOps tools. - Maintain documentation, runbooks, and metrics dashboards. **Required Skills:** - Hands‑on experience managing AWS in multiple environments. - Proficient with IaC (Terraform, CloudFormation). - CI/CD tooling (CodePipeline, GitHub Actions, Jenkins, Azure DevOps). - Familiarity with core AWS services: EC2, S3, RDS, Lambda, IAM, VPC, CloudWatch. - Multi‑account governance, billing, and security. - Strong DevOps mindset and cloud‑first deployment philosophy. - Cloud security best practices. - Monitoring, logging, and alerting (e.g., CloudWatch, CloudTrail, third‑party tools). - Scripting/automation in Python, Bash, or PowerShell. - Incident response and root‑cause analysis experience. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - AWS certifications (e.g., AWS Certified DevOps Engineer – Professional, AWS Certified Solutions Architect – Associate) preferred.
Bristol, United kingdom
On site
19-12-2025
Company background Company brand
Company Name
Reed Technology
Job Title
1st Line Support Engineer (Hardware & Field Responsibilities)
Job Description
**Job title** 1st Line Support Engineer (Hardware & Field Responsibilities) **Role Summary** Provide first‑line technical support for laptops, PCs, routers, switches and Microsoft 365, including hardware installation, configuration and troubleshooting. Execute onsite client visits for hardware setup and support, maintaining accurate documentation and customer satisfaction. **Expectations** • Agile and self‑motivated; keen to develop hardware and field engineering skills. • Ability to work independently and manage time efficiently across multiple tasks and sites. • Strong communication and problem‑solving skills. • Eligibility to drive a company vehicle; full clean UK driving licence required. **Key Responsibilities** - Deliver first‑line support for hardware (laptops, PCs, routers, switches) and software (Microsoft 365). - Assist with legacy on‑prem systems as needed. - Perform hardware installations, configurations and troubleshooting onsite. - Travel to client sites for hardware set‑up and support (company vehicle provided). - Document all activities accurately and update support tickets. - Provide excellent customer service and maintain client relationships. **Required Skills** - Proven experience in first‑line IT support. - Knowledge of routers, switches, laptops, PCs and Microsoft 365. - Basic understanding of legacy on‑prem environments. - Strong troubleshooting, communication and customer‑service abilities. - Independent, proactive, and organized. - Valid UK driving licence and ability to drive a company vehicle. **Required Education & Certifications** - Not specified. Preferred: Relevant IT qualification (e.g., CompTIA A+, ITIL) and training in hardware and field engineering.
Liverpool, United kingdom
On site
22-12-2025
Company background Company brand
Company Name
Reed Technology
Job Title
IT Asset Manager
Job Description
Job Title: IT Asset Manager Role Summary: Oversee the end‑to‑end lifecycle of enterprise IT assets, coordinating digital service activities, and managing licenses, contracts, and supplier relationships. Expectations: Deliver accurate asset inventories, ensure compliance with licensing agreements, negotiate supplier terms, and support financial and operational reporting. Key Responsibilities: • Maintain and audit the IT asset register and configurations. • Manage software licensing compliance and renewal schedules. • Negotiate, track, and optimize contract terms with vendors and suppliers. • Coordinate asset disposal, recycling, and transfer processes. • Produce regular asset and spend reports for finance and management. • Collaborate with IT, procurement, and legal teams to align on asset strategy and policy. Required Skills: • Proficiency with asset management and CMDB tools (e.g., ServiceNow, SCCM, Lansweeper). • Strong contract negotiation and vendor management abilities. • Knowledge of software license accounting and compliance. • Analytical and reporting skills with Excel or BI platforms. • Excellent communication and stakeholder engagement. • Understanding of ITIL processes and best practices. Required Education & Certifications: • Bachelor’s degree in Information Technology, Business Administration, Finance, or related field. • Preferred certifications: ITIL Foundation, Certified IT Asset Manager (CIAM), or equivalent.
Newcastle upon tyne, United kingdom
On site
29-12-2025
Company background Company brand
Company Name
Reed Technology
Job Title
Product Support Analyst
Job Description
**Job Title:** Product Support Analyst **Role Summary:** Provide technical and customer support for an insurance claims platform, combining problem-solving with user assistance to ensure system efficiency and user satisfaction. **Expectations:** Entry-level role requiring enthusiasm for technology, strong communication, and a proactive approach to troubleshooting and customer service. **Key Responsibilities:** - Deliver first-line application support via phone, email, and ITSM tools within SLA targets. - Troubleshoot technical issues including password resets, system navigation, and API-related problems. - Prioritize and resolve service requests, balancing routine tasks with complex application queries. - Support user onboarding processes, including account configuration and access management. - Maintain updated knowledge base documentation for recurring issues. - Collaborate with team members, escalate issues as needed, and act as a subject matter expert for the platform. - Develop familiarity with low-code platforms to enhance troubleshooting capabilities. **Required Skills:** - Excellent verbal and written communication. - Foundational knowledge of IT systems and technology. - Strong problem-solving, time management, and multitasking abilities. - Customer service orientation with attention to detail. - Adaptability and eagerness to learn in a technical environment. **Required Education & Certifications:** - Recent graduate or college leaver with a technology-related qualification (e.g., IT, Computer Science). - No specific certifications required.
Chelmsford, United kingdom
On site
14-01-2026