- Company Name
- PracticeTek
- Job Title
- Sr. Director of Product Migrations
- Job Description
-
Job Title: Sr. Director of Product Migrations
Role Summary: Lead end‑to‑end strategy and execution for migrating clients from legacy, on‑premises platforms to modern cloud solutions, ensuring smooth, secure, and customer‑centric transition while aligning with growth and revenue objectives.
Expectations: • Deliver a clear, forward‑looking migration vision that supports platform modernization, retention, and business goals.
• Own the customer journey, creating effortless migration experiences that drive adoption and satisfaction.
• Partner with executive leaders, product, engineering, marketing, sales, and support to align priorities, set measurable outcomes, and report progress.
• Ensure all migration activities meet regulatory, security, and compliance standards (HIPAA, SOC, etc.).
• Build repeatable, scalable playbooks and operational frameworks for ongoing success.
• Champion change management and communication, positioning migrations as value‑added upgrades.
Key Responsibilities:
1. Develop and own the company‑wide migration strategy, vision, and principles.
2. Define migration timelines, resources, and success metrics; lead cross‑functional steering committees.
3. Design the complete customer migration journey, from awareness to post‑go‑live adoption.
4. Drive the creation of migration tooling: ETL processes, validation, monitoring, rollback, audit, readiness scoring, and orchestration.
5. Establish operating models, SLAs, escalation paths, and reporting structures across product, engineering, sales, support, and operations.
6. Collaborate with product marketing to craft clear messaging, positioning, and enablement resources.
7. Lead change management initiatives that emphasize customer confidence and minimize disruption.
8. Build scalable migration playbooks, documentation, and knowledge bases for repeatable execution.
9. Monitor compliance with regulatory, cybersecurity, and data integrity requirements throughout the migration lifecycle.
10. Provide regular executive updates and drive continuous improvement based on stakeholder feedback.
Required Skills:
- Strategic planning & road‑mapping
- Product management & lifecycle oversight
- Program & project management (Agile/Scrum)
- Data migration (ETL, validation, audit)
- Regulatory compliance (HIPAA, SOC, GDPR)
- Stakeholder engagement & cross‑functional leadership
- Change management & communication strategy
- Performance measurement & KPI analysis
- Customer‑experience focus
- Strong written and verbal communication
Required Education & Certifications:
- Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, or related field (master’s preferred).
- Professional certifications in product management (e.g., AIPMM, Pragmatic), project management (PMP, Prince2, Scrum Master), or data migration/ETL tools are highly desirable.