ServiceTitan

www.servicetitan.com

2 Jobs

2,900 Employees

About the Company

We're building the operating system for the trades, a critical industry that's been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we're just getting started. Joining our team means that you'll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?

Listed Jobs

Company Name: ServiceTitan
Job Title: Associate Strategic Development Manager
Job Description: **Job Title:** Associate Strategic Development Manager **Role Summary:** Drive strategic engagement and pipeline generation within the enterprise market, supporting the acquisition of large‑scale customers for a SaaS product suite. Serve as a primary contact for prospects, coordinate campaigns, and collaborate with internal teams to advance sales opportunities. **Expectations:** - Meet individual quota and conversion metrics for pipeline generation. - Maintain consistent outbound calling cadence and lead qualification standards. - Provide accurate sales collateral and deal organization. - Travel as required and attend industry events. **Key Responsibilities:** - Generate new enterprise business via cold‑calling, trade shows, and conferences. - Qualify inbound leads, conduct needs assessments, and schedule demos. - Support prospects throughout the sales cycle and manage campaign sequences (email, tasks, calls). - Coordinate meetings with internal stakeholders (solution engineering, partnerships, product, finance). - Monitor market trends, new product offerings, and pricing models to identify opportunities. - Report to Sales Development Supervisor and align with the strategic accounts team. **Required Skills:** - 3+ years of Sales Development Representative experience targeting large accounts (5+ years overall sales/industry experience preferred). - Proven ability to navigate complex enterprise sales cycles and engage executive‑level stakeholders. - Excellent interpersonal, communication, and presentation abilities. - Strong multitasking and adaptability in fast‑paced environments. - Proficiency with Microsoft Office or Google Workspace; experience with Salesforce, Gong, or similar sales enablement tools is a plus. **Required Education & Certifications:** - Minimum: High school diploma. - Preferred: Bachelor’s degree in Business, Marketing, or related field. - No specific certifications required.

Company Name: ServiceTitan
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Serve as the primary point of contact for ~100 assigned enterprise customers, driving adoption, satisfaction, and revenue growth of the ServiceTitan platform. Build senior‑level relationships, deliver value‑based guidance, and proactively manage risk to ensure retention and expansion. **Expectations:** - Own the end‑to‑end customer journey for assigned accounts. - Meet or exceed retention, expansion, and NPS targets. - Provide timely, solution‑focused responses to inquiries and escalations. - Communicate product value and ROI clearly to stakeholders. **Key Responsibilities:** - Act as “preferred CSM” for assigned accounts, coordinating with internal partners. - Conduct proactive outreach (calls, emails, webinars) to understand goals and remove roadblocks. - Develop and present customized success plans demonstrating ROI. - Analyze usage data to identify adoption gaps and launch targeted engagement campaigns. - Monitor account health, flag churn risk, and intervene before escalations. - Lead issue resolution with cross‑functional teams, maintaining a positive attitude. - Deliver product training and enablement sessions (live, recorded, community). - Drive upsell/cross‑sell opportunities and manage renewal discussions. - Capture and relay customer feedback to product development. - Cultivate customer advocacy through success stories, referrals, and NPS improvement initiatives. **Required Skills:** - 2+ years in customer success, account management, or sales‑facing roles. - Strong business acumen with a focus on delivering ROI and outcomes. - Excellent verbal and written communication; ability to present to senior stakeholders. - Proven de‑escalation, problem‑solving, and conflict‑management abilities. - Proficient in data analysis for customer health metrics and adoption tracking. - Ability to multitask, prioritize, and manage multiple projects with high attention to detail. - Self‑starter comfortable in fast‑paced, entrepreneurial environments. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience). - No specific certifications required; product‑training or customer‑success certifications are a plus.