Granicus

About the Company

At Granicus, our mission is to help better engage government and the people they serve. Join our team and be a part of something exceptional. With more than 2,000 employees across the globe supporting more than 7,000 public sector organizations, Granicus is a trusted partner for governments to make meaningful connections. Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve--driving meaningful change for communities around the globe.

Listed Jobs

Company Name

Granicus

Job Title

Site Reliability Engineer 1

Job Description

**Job Title** Site Reliability Engineer 1 **Role Summary** Support and maintain high‑availability cloud‑based services for a public‑sector technology provider. Work closely with software engineering teams to ensure reliability, scalability, and performance of production systems. **Expectations** - Deliver 24/7 production support through scheduled on‑call shifts. - Resolve incidents quickly, perform root cause analysis, and implement preventative fixes. - Automate routine operations to increase efficiency and reduce manual errors. - Contribute to system design improvements and capacity planning. - Maintain clear, up‑to‑date documentation and knowledge bases. **Key Responsibilities** - Monitor application, infrastructure, and network health; respond to alerts and incidents. - Provide on‑call production support and handle troubleshooting of live issues. - Manage and resolve tickets raised by internal teams and customers (e.g., data corrections, configuration changes). - Develop and run automation scripts (Python, Bash, etc.) for provisioning, deployment, and maintenance. - Collaborate with software engineers to review architecture, provide feedback, and support release workflows. - Conduct post‑incident reviews and update runbooks/FAQs. - Assist with capacity planning, performance tuning, and scalability studies. - Apply security best practices to protect systems and data. **Required Skills** - Proficient in Linux/Unix administration and networking concepts. - Experience with at least one major cloud platform (AWS, Azure, or Google Cloud). - Strong scripting and automation skills (Python, Bash, or equivalent). - Familiarity with monitoring/alerting tools (Prometheus, Grafana, Datadog, etc.). - Solid understanding of incident response, root cause analysis, and troubleshooting. - Excellent written communication for documentation and process creation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands‑on experience. - Relevant cloud or DevOps certifications preferred (e.g., AWS Certified SysOps Administrator, Azure Fundamentals, GCP Associate Cloud Engineer).

Denver, United states

Hybrid

Mid level

22-11-2025