- Company Name
- Brainhunter Systems Ltd
- Job Title
- Endpoint Operations Technician (Azure Virtual Desktop, FsLogix, SCCM)
- Job Description
-
**Job Title**
Endpoint Operations Technician (Azure Virtual Desktop, FsLogix, SCCM)
**Role Summary**
Provide day‑to‑day support and administration for Azure Virtual Desktop (AVD) environments, Microsoft Intune, and physical Windows endpoints. Act as a second‑tier escalation point, collaborate with Desktop Engineering, Security, and Compliance teams, and deliver documentation, runbooks, and training materials to maintain high‑quality End‑User Computing services.
**Expectations**
- 12‑month long‑term contract with potential extensions
- 40 hrs per week, Monday–Friday 9 am–5 pm, on‑site in Toronto, Canada
- Minimum of 5 years’ hands‑on experience in Azure Virtual Desktop and Endpoint Operations
**Key Responsibilities**
- Manage AVD lifecycle: image creation, VM deployment, performance monitoring, and troubleshooting
- Administer Microsoft Intune for device configuration, policy management, and AutoPilot deployments
- Maintain and modify SCCM task sequences, imaging, and patch management (BIOS, firmware, MSI, service packs)
- Develop and automate software deployments, updates, and packaging (InstallShield or equivalent)
- Provide level 3 support for escalated end‑user issues across global physical and virtual endpoints
- Produce and update SOPs, runbooks, knowledge‑base articles, and end‑user documentation
- Collaborate with Security/Compliance to validate new application requests and maintain endpoint protection
**Required Skills**
- Azure Virtual Desktop (≥ 5 yrs)
- Microsoft Intune, Azure Active Directory, Entra ID, and Microsoft AutoPilot
- SCCM, Microsoft Endpoint Configuration Manager, and Microsoft InTune
- FsLogix, Group Policy Objects (GPO), Active Directory, PowerShell scripting
- Windows image creation, patch management, and endpoint security protection
- Experience with VDI environments, PXE, and CyberArk alert monitoring
- Strong analytical, root‑cause, and preventive‑maintenance skills
- Familiarity with ITIL framework and software development life cycle
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
- Microsoft certifications such as Azure Administrator Associate, Azure Virtual Desktop Deployment, or Windows Server Fundamentals (preferred)