ECI

About the Company

Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale.

ECI employs more than 900 professionals around the world, and we have a proven track record of employing the best employees which is important when building out teams to support clients.

Listed Jobs

Company Name

ECI

Job Title

Senior Systems Engineer

Job Description

**Job Title:** Senior Systems Engineer **Role Summary** Lead technical delivery of cloud infrastructure, enterprise systems, and security solutions for client portfolios while ensuring adherence to best practices in a dynamic IT environment. **Expectations** Provide expert-level technical leadership, resolve complex system challenges, and implement scalable solutions across cloud and on-premise platforms. **Key Responsibilities** - Advanced cloud infrastructure support (Microsoft 365/Azure: Azure AD, Exchange Online, SharePoint, Teams, Intune) - Tier 3 escalation and collaboration with client support teams (Service Desk, Engineering) - Enterprise email platform administration (Exchange Online) and security integrations - Technical leadership for migrations, implementations, and system audits of client environments - System maintenance, including OS patching, vulnerability remediation, and certificate management - Documentation of systems, runbooks, SOPs, and architecture diagrams for internal knowledge bases - Security platform configuration (Azure AD Conditional Access, MFA solutions) - Active Directory management (Domain Controller upgrades, Group Policy, automated deployments) - Utilization of RMM tools, mobile device management, and anti-virus/malware solutions **Required Skills** - Advanced Microsoft OS expertise (Windows Server, Windows 10/11) - Public cloud proficiency (Microsoft 365, Azure) - Email platform administration (Exchange Online) - Virtualization experience (VMware vSphere, Hyper-V) - Incident response, disaster recovery, and business continuity management - Familiarity with Microsoft security tools (Conditional Access, MFA) **Required Education & Certifications** - Bachelor’s degree in IT or related field, or 6+ years’ experience in IT administration - No specific certifications required; cloud/IT certifications (e.g., Microsoft Azure) preferred (not mandatory)

London, United kingdom

On site

Senior

18-09-2025

Company Name

ECI

Job Title

Manager, Network Engineering & Services

Job Description

Job title: Manager, Network Engineering & Services Role Summary: Lead and mentor a 24/7 network engineering team in a managed services environment, ensuring operational excellence, client satisfaction, and continuous improvement. Oversee staffing, escalation, KPI monitoring, and service delivery while driving career development and technical proficiency across the squad. Expectations: 10+ years progressive IT/network ops experience, 3+ years in a leadership or supervisory capacity. Proven track record in NOC/MSP settings, strong people management, and client‑focused service delivery. Key Responsibilities - Lead, coach, and develop the Network Services team; set performance goals, conduct feedback sessions, and create career development plans. - Manage resource schedules, on‑call rotations, PTO, and shift coverage to provide seamless 24/7 support. - Enforce operational standards, escalation protocols, and documentation quality; monitor shift turnover and ticket hygiene. - Serve as escalation point for client‑impacting incidents, ensuring timely communication and resolution. - Build and sustain strong client relationships; conduct service reviews, RCAs, and proactive improvement initiatives. - Own engineer onboarding, training, and documentation processes; deliver quality assurance on tickets and communications. - Report and analyze KPIs such as MTTR, SLA compliance, backlog health, and client satisfaction. - Oversee monitoring and management tools (SNMP, RMM, SolarWinds); promote tool adoption and automation for efficiency. Required Skills - Leadership: team building, coaching, performance management, and strategic thinking. - Technical: advanced knowledge of Cisco routing, switching, firewalls; experience with Palo Alto, Meraki, Riverbed, BGP, MPLS, VPNs, and internet transport technologies. - Tools & Processes: ITIL framework, ticketing/ITSM systems (ConnectWise, ServiceNow), monitoring platforms, automated alerting, and change management. - Communication: client‑facing, stakeholder engagement, and cross‑functional collaboration. Required Education & Certifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent. - Minimum certifications: PCNSE, CCNA required; CCNP or equivalent preferred. - Familiarity with ITIL, incident/change processes is essential.

London, United kingdom

Hybrid

Senior

28-09-2025