- Company Name
- Sobeys
- Job Title
- Analyst IT Support Retail//Pharmacy
- Job Description
-
Job title: Analyst IT Support Retail/Pharmacy
Role Summary: Provide end‑to‑end IT support for retail pharmacy operations, including incident, request, and change management within defined SLAs; troubleshoot hardware, OS, and network issues; manage hardware lifecycle; deploy new technologies to pharmacies; support openings, renovations, and closures; coordinate asset shipping and documentation; maintain knowledge base; implement process improvements; mentor junior staff.
Expactations: 6‑month contract; eligible locations include Stellarton (NS), Mississauga (ON), or Calgary (AB); must meet minimum 2–3 years of IT administration or technical support experience, preferably retail; able to coordinate small‑scale IT projects; strong customer‑focused communication; self‑directed and detail‑oriented.
Key Responsibilities:
- Resolve IT incidents, requests, and changes per SLA requirements.
- Troubleshoot and document hardware, operating systems, and network problems.
- Ensure compliance with IT security and quality standards.
- Oversee hardware lifecycle: Windows Servers, endpoints, peripherals, and OS maintenance.
- Plan, test, and deploy new technologies to pharmacy sites.
- Execute deployment plans, including after‑hours support for installations.
- Support pharmacy openings, renovations, and closures: coordinate on‑site server, endpoint, and peripheral installation.
- Manage shipping, asset tracking, and accurate documentation.
- Update status reports and maintain knowledge base accuracy.
- Identify and implement process improvements for efficiency.
- Mentor team members and serve as technical resource.
Required Skills:
- Proficiency in Microsoft SQL Server Management Studio, Windows Server OS, PowerShell, SCCM, Active Directory, and enterprise networking.
- Experience with remote patching, hardware lifecycle management, and troubleshooting methodologies.
- Ability to create and interpret technical documentation.
- Strong organizational, time‑management, analytical, and problem‑solving skills.
- Excellent oral and written communication; customer‑focused.
- Collaboration with vendors and internal teams to resolve issues.
Required Education & Certifications:
- College diploma or university degree in Computer Science, Information Systems, or equivalent work experience.
- Relevant certifications (e.g., MCITP, Microsoft Certified Systems Engineer, or equivalent) are an advantage.