USAA

About the Company

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we've also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all.

Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community's provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.

Listed Jobs

Company Name

USAA

Job Title

Data Scientist II - Fraud

Job Description

**Job Title** Data Scientist II – Fraud **Role Summary** Develop, refine, and deploy advanced predictive models to detect and prevent fraud across credit card, debit card, check, deposit, digital payments, claims, and disputes. Drive innovation in modeling techniques, collaborate with cross‑functional teams, and maintain model risk and governance standards. **Expectations** - Deliver high‑impact fraud detection models that reduce losses and improve member experience. - Continuously update models to adapt to evolving fraud tactics. - Communicate model outcomes to technical and non‑technical stakeholders. - Ensure models meet Model Development Control (MDC) and Model Risk Management (MRM) compliance. **Key Responsibilities** - Capture, clean, and analyze structured and unstructured data. - Select and apply appropriate statistical, machine‑learning, or AI techniques. - Build, validate, and score models; integrate them into production pipelines. - Write clear, well‑commented code and technical documentation. - Collaborate with Data Engineering, IT, and business teams to deploy solutions. - Monitor model performance, assess risk, and recommend enhancements. - Stay current with new analytics methods, tools, and best practices. **Required Skills** - Proficiency in Python or R for statistical analysis and model development. - Strong coding practices: readable, commented, and maintainable. - SQL/HQL/NoSQL querying and data preprocessing from structured/semi‑structured sources. - Experience with supervised learning (logistic regression, decision trees, random forests, SVM, etc.) and unsupervised techniques (k‑means, hierarchical clustering, DBSCAN, etc.). - Knowledge of descriptive, diagnostic, and inferential statistics for ad‑hoc analytics. - Ability to translate business questions into analytical problems and present results clearly. **Required Education & Certifications** - Bachelor’s degree in mathematics, computer science, statistics, economics, finance, actuarial science, engineering, or a related quantitative field **or** equivalent experience. - Minimum 2 years of predictive analytics or data analysis experience **or** an advanced degree (Master’s, PhD) in a quantitative discipline. - Demonstrated experience in training, validating, and deploying statistical, machine‑learning, or advanced analytics models.

San antonio, United states

On site

Junior

17-12-2025

Company Name

USAA

Job Title

Bank Business Process Consultant I - Digital Member Experience

Job Description

Job Title: Bank Business Process Consultant I – Digital Member Experience Role Summary Provide strategic consulting and process design support to banking operations and digital member experience initiatives. Translate business needs into efficient, compliant process solutions using Agile methodologies, deliver measurable improvements, and manage risk and compliance across internal and external stakeholders. Expectations - Execute process improvement projects aligned with the bank’s strategic roadmap. - Deliver clear, data‑driven insights and actionable recommendations. - Maintain high standards of risk management, regulatory compliance, and quality assurance. - Lead change initiatives with minimal oversight, fostering a culture of testing and continuous improvement. Key Responsibilities 1. Implement process initiatives that support the bank’s strategic roadmap and digital member experience goals. 2. Develop and refine customer‑specific process enhancements that align with bank strategy, risk, and operational requirements. 3. Apply in‑depth knowledge of bank operations models to shape process capabilities that meet business needs. 4. Provide expert consultation, solution design, and change management to business units on risk‑management processes, applying Agile principles and control plans. 5. Create and execute communication and change‑management plans for internal stakeholders and customers, ensuring alignment and engagement. 6. Use data analytics, reporting, and dashboards to measure, track, and adjust project performance and operational activities. 7. Identify, assess, and monitor risks, ensuring compliance with bank policies and regulatory frameworks. Required Skills - Business process consulting, process design, and project/program management experience (≥4 years). - Strong understanding of banking products, processes, and regulatory requirements. - Proven ability to drive process improvement using quality management tools and methodologies. - Experience with risk‑management frameworks and compliance standards within banking. - Knowledge of Agile practices and ability to lead cross‑functional teams independently. - Digital‑customer‑experience focus, including website/mobile application initiatives. - Excellent communication, stakeholder engagement, and change‑management skills. Required Education & Certifications - Bachelor’s degree in Business Administration, Finance, or related field, or equivalent in at least 4 years of related experience. - Minimum of 4 years in business process consulting, process design, or program/project management roles. - (Optional) Relevant certifications such as PMP, Six Sigma, Agile Certified Practitioner, or equivalent are advantageous but not mandatory.

Universal city, United states

On site

Junior

19-12-2025

Company Name

USAA

Job Title

Technical Architect Staff - Digital Experience & Enterprise Platforms

Job Description

**Job Title:** Technical Architect Staff – Digital Experience & Enterprise Platforms **Role Summary:** Lead the architecture and modernization of enterprise‑scale digital experiences across web, mobile, IVR, and contact‑center channels. Drive technical strategy, standards, and cross‑functional collaboration to deliver scalable, responsive, and data‑driven member experiences. **Expectations:** - Design and implement API‑first, microservices‑based architectures on cloud platforms (AWS, OpenShift, Kubernetes). - Lead modernization of legacy systems and integration of real‑time, event‑driven patterns (Kafka, AppSync). - Provide architectural guidance for AI/ML personalization, analytics, and performance optimization. - Mentor and influence engineering teams, product, data science, and operations groups. **Key Responsibilities:** - Architect multi‑channel digital solutions serving millions of users and billions of interactions per month. - Modernize APIs and services using REST, GraphQL, Golang, Spring Boot, and cloud‑native patterns. - Implement event‑driven architectures (Kafka, AppSync) for responsive experiences. - Integrate analytics platforms (Adobe Analytics, Snowflake) for data‑driven insights. - Define and enforce engineering standards, development lifecycles, and testing practices. - Mentor engineers, promote simplicity, reliability, and continuous improvement. - Collaborate with governance boards and executive leadership on technology decisions. - Ensure risk and compliance adherence for all technical initiatives. **Required Skills:** - Deep expertise in enterprise‑scale digital experience architecture (web, mobile, IVR). - Proficiency with REST, GraphQL, microservices, and cloud platforms (AWS, OpenShift, Kubernetes). - Experience with real‑time/event‑driven technologies (Kafka, AppSync). - Knowledge of containerization, service mesh, and reactive programming. - Strong communication skills; able to explain complex technical concepts to technical and non‑technical stakeholders. - Leadership experience in technical teams and cross‑functional collaboration. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field **or** equivalent experience (4+ years). - Minimum 10 years in IT, including 2+ years in technical leadership. - Technical certifications in cloud (AWS, Azure, or GCP), Kubernetes, or related architecture frameworks are desirable.

San antonio, United states

On site

Senior

19-12-2025

Company Name

USAA

Job Title

Technical Architect Staff - Messaging

Job Description

**Job Title:** Technical Architect Staff – Messaging **Role Summary:** Lead the design, evolution, and governance of enterprise‑scale messaging and event‑driven architecture. Drive secure, resilient, and scalable message delivery across distributed systems and hybrid cloud environments, translating strategic objectives into robust architectural solutions that ensure compliance, observability, and end‑to‑end reliability. **Expectations:** - Own end‑to‑end messaging strategy and road‑map. - Champion architectural standards, governance, and best practices. - Collaborate with business and IT stakeholders to translate requirements into solutions. - Mentor and influence a technical team and broader IT community. **Key Responsibilities:** - Collaborate with business and IT stakeholders to capture strategy, requirements, measures, risks, and controls. - Develop architecture artifacts, evolutionary roadmaps, and technology decisions. - Establish and document messaging standards, patterns, and governance frameworks. - Conduct risk assessments, approve/reject waivers, and enforce compliance. - Participate in solution design reviews, code reviews, test case definition, and production incident troubleshooting. - Mentor architects and engineers, fostering redundancy and back‑fill capability. - Engage with external industry vendors, government boards, and community groups. - Pursue and maintain professional certifications, present at conferences, publish work, and contribute to open source. - Ensure risks are identified, measured, monitored, and controlled per risk and compliance policies. **Required Skills:** - Deep expertise in asynchronous communication, event‑driven frameworks, API design, AI‑enabled architectures, and cloud platforms (AWS, Azure, GCP). - Strong knowledge of security, encryption, and compliance best practices for messaging. - Proven experience designing secure, scalable, and observable messaging solutions. - Architecture knowledge across application, infrastructure, operations, scalability, availability, performance, tooling, and people domains. - Ability to communicate complex technical decisions to both technical and non‑technical audiences. - Leadership and stakeholder management skills. - Documentation proficiency and experience with architecture repositories. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience. - Minimum 10 years IT experience, including at least 2 years in a technical leadership role. - Technical certifications preferred: TOGAF, AWS Certified Solutions Architect, Azure Solutions Architect, Certified Kubernetes Administrator, or equivalent.

Converse, United states

On site

Senior

19-12-2025