- Company Name
- Envision Technology Solutions
- Job Title
- ITOM/ITSM ServiceNow Developer
- Job Description
-
Job Title: ITOM/ITSM ServiceNow Developer
Role Summary: Design, develop, and maintain ServiceNow solutions across the ITOM and ITSM domains, ensuring alignment with federal FedRAMP compliance and regulatory requirements for NERC assets.
Expectations: Deliver high‑quality ServiceNow modules within approved design frameworks, adhere to FedRAMP security, authorization, and continuous monitoring mandates, and demonstrate strong infrastructure, scripting, and integration expertise.
Key Responsibilities:
• Configure and extend ITOM suite (CSDM, CMDB, Discovery, Service Mapping, Event Management) in ServiceNow.
• Implement and support FedRAMP‑compliant ServiceNow instances, including Mid‑server placement and continuous monitoring.
• Design and develop ITSM applications: Incident, Problem, Change, Knowledge, Service Catalog, Mobile App, Virtual Agent.
• Conduct unit, system integration, performance, and user acceptance testing.
• Write and optimize JavaScript, Jelly scripts, web services, XML, HTML, CSS, SQL, and LDAP queries to integrate with Oracle, MySQL, and Active Directory.
• Perform basic cloud infrastructure, Windows/Unix administration, and system/network/storage setup tasks.
Required Skills:
• Proven experience with ServiceNow ITOM and ITSM development.
• Deep knowledge of FedRAMP security, authorization, continuous monitoring, and NERC regulatory compliance.
• Proficient in JavaScript, Jelly, web services, XML, HTML, CSS, SQL, and LDAP.
• Familiarity with cloud fundamentals and Windows/Unix administration.
• Strong testing capabilities (unit, integration, performance, UAT).
Required Education & Certifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) and ServiceNow Application Developer (CAD) certifications.
• ITIL Foundation certification preferred.