- Company Name
- MetroStar
- Job Title
- Sr. ServiceNow Developer II (5202)
- Job Description
-
**Job Title**
Sr. ServiceNow Developer II
**Role Summary**
Senior developer responsible for designing, building, and maintaining enterprise‑grade ServiceNow applications, with a primary focus on Software Asset Management (SAM). Lead operational excellence initiatives through runbooks, governance, and automation while ensuring high availability and compliance.
**Expectations**
- Hold an active Secret security clearance.
- Deliver secure, scalable ServiceNow solutions that meet business and regulatory requirements.
- Mentor junior developers, enforce coding standards, and champion best practices.
- Collaborate across ITSM, Security, Cloud, and procurement teams to integrate SAM with CMDB and discovery processes.
**Key Responsibilities**
- Design and implement scalable ServiceNow solutions across ITSM, SAM, and related modules.
- Develop custom applications, integrations, and automations using Flow Designer, Script Includes, Business Rules, REST APIs, and IntegrationHub.
- Translate business requirements into well‑architected ServiceNow solutions.
- Configure and maintain SAM Pro modules (license models, entitlements, reconciliation, normalization, publisher packs).
- Support software discovery, compliance, and asset lifecycle management across enterprise toolsets.
- Create and maintain developer runbooks, coding standards, release management documentation, and shared‑responsibility models.
- Mentor and review junior staff; enforce best practices through peer review and automation pipelines.
- Support ServiceNow upgrades, migrations, and integrations with ITSM, Security, and Cloud teams.
- Participate in agile ceremonies (sprint planning, backlog grooming) and operational reviews.
- Troubleshoot and resolve platform incidents, ensuring high availability and compliance.
**Required Skills**
- 7+ years ServiceNow development in enterprise environments.
- 5+ years hands‑on experience with ServiceNow SAM Pro (reconciliation, normalization, publisher packs, entitlements).
- Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, and Git‑based CI/CD pipelines.
- Knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
- Familiarity with Agile development, source control tools (Git, GitHub, Azure DevOps).
- Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
- Experience creating and maintaining runbooks, playbooks, or knowledge articles for operational consistency.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- Valid Secret clearance.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, or SAM Pro specialist) preferred.
Washington, United states
Hybrid
Senior
26-11-2025