Tradition

About the Company

A Global Leader in Brokerage & Market Data Services

Compagnie Financiere Tradition (CFT) is one of the world's leading interdealer brokers, with operations across 30 countries.
Founded in 1959 in Lausanne, and listed on the Swiss Stock exchange since 1973, CFT is a leading global financial firm offering hi-touch, hybrid and electronic trade execution and information services. We are a leading global partner for our 7,500 clients, helping them navigate financial and commodity-related markets.

A Comprehensive Global Product Offering

As a trusted intermediary and marketplace, we facilitate transactions between financial institution and professional traders in capital markets. We handle a wide spectrum of trades--ranging from simple to complex, highly liquid to niche, across a variety of asset classes. Our success is rooted in our deep understanding of our clients' evolving needs, coupled with strong expertise in the markets.
We provide brokerage services across a broad range of financial and commodity markets, including but not limited to:
* Financial Markets: Money markets, interest rate and currency derivatives, equities, equity derivatives, bonds, repos, and credit derivatives.
* Commodity Markets: Derivatives in oil, natural gas, power, coal, weather, emissions, precious metals, pulp and paper, and property.

Global footprint. Local expertise.

With more than 40 offices in over 30 countries, we connect our clients to liquidity hubs and offering deep insights into local markets and products. Our long-standing relationships with a broad range of counterparties allow us to meet the diverse needs of our global client base.

Listed Jobs

Company Name

Tradition

Job Title

IT Service Manager

Job Description

**Job Title:** IT Service Manager **Role Summary:** Owns and advances the organization’s IT Service Management (ITSM) framework. Drives incident and change management processes, optimizes the Halo ITSM tool, coordinates major incidents, and provides performance metrics and continuous improvement insights to senior leadership and regional stakeholders. **Expectations:** - Deliver consistently high service levels across the organization. - Minimize risk and downtime through proactive incident and change management. - Ensure compliance with information security, regulatory, and risk frameworks. - Communicate incident status and service metrics clearly to all relevant parties, including senior management. **Key Responsibilities:** 1. Lead service improvement initiatives, focusing on incident and change management. 2. Configure, enhance, and maintain Halo ITSM tool for local core IT support teams. 3. Serve as Major Incident Coordinator for high‑impact incidents lacking a clear owner. 4. Report and analyse service performance metrics to IT and business units. 5. Collaborate with technical leads, risk, compliance, and security teams to embed the Service Management framework across EMEA. 6. Author incident reports and post‑incident reviews. 7. Champion best practices and foster a culture of continuous service improvement. **Required Skills:** - Experience in a senior service management role within a technology‑driven environment. - ITIL Foundation certification (minimum). - Proficiency with ITSM tools (Halo ITSM preferred). - Strong understanding of incident, change, and event management processes. - Knowledge of information security controls, compliance, and regulatory requirements. - Ability to produce SQL‑based reports and dashboards from ITSM data. - Excellent stakeholder communication and coordination skills. - Experience in major incident management and incident reporting. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent work experience). - ITIL Foundation certification (mandatory).

London, United kingdom

On site

19-02-2026