A&O IT Group

About the Company

A&O IT Group, a global leader in managed IT services, brings over 50 years of expertise and operates in over 130 countries. Our customer-centric and people-focused approach ensures that we deliver tailored, scalable solutions that meet the unique needs of businesses across various industries including retail, finance, healthcare, and hospitality.

We live by our motto, "Engage & Delight," always striving to exceed customer expectations. Our comprehensive services range from field services with professional onsite and dispatch engineers to IT project management and deployment services covering planning, implementation, and ongoing support. We also offer IT warehousing, staging, and logistics, managing everything from desktops to large-scale printers and peripherals. Our 24/7 service desk provides proactive monitoring and seamless IT support, while our network solutions cover design, migration, and security to ensure maximum connectivity and data protection.

Additionally, A&O IT Group boasts robust cyber security consulting and testing services, with in-house experts specialising in penetration testing, vulnerability assessments, and more. Our heritage and experience, combined with our global reach, customer-centric approach, and scalability, make us a trusted partner for any IT needs.

Recognised as a top growth Managed Service Provider (MSP) and one of the London Stock Exchange's top UK companies to Inspire, we are proud of our industry recognition.

Our proprietary software, FieldView, offers real-time visibility of our engineer scheduling and management, further enhancing our service delivery.

Find out more about a career with A&O IT Group and browse for your dream job here https://www.aoitgroup.com/about-a-and-o/careers

Listed Jobs

Company Name

A&O IT Group

Job Title

Desktop Support Engineer

Job Description

Job Title: Desktop Support Engineer Role Summary: Provide tier‑1 and tier‑2 desktop support for end users, handling incidents, service requests, and near‑desk assistance across workstations, laptops, tablets, and network‑attached devices. Deliver on‑site and remote support, including mobile and AV setups, while maintaining performance standards and SLAs. Expectations: • Minimum 3 years Windows desktop support experience. • Strong knowledge of Windows 7‑10, Active Directory, GPOs, Office 365, and enterprise antivirus. • Ability to use ServiceNow, GenAI bots, and predictive diagnostics. • Skilled in mobile device management (iOS & Android) and enterprise encryption. • Provide VIP support for specialized applications (e.g., Reuters). • Excellent communication, multi‑tasking, and vendor coordination. Key Responsibilities: • Respond to and resolve incidents and service requests via ticketing system. • Perform daily health checks on end‑user and network‑attached devices. • Set up, troubleshoot, and maintain desktops, laptops, tablets, printers, scanners, projectors, and meeting‑room AV equipment. • Configure and manage mobile devices and associated MDM solutions. • Conduct on‑site and remote support for executives, ensuring seamless workflows. • Document solutions and update knowledge base. • Meet or exceed defined SLA targets. Required Skills: • Windows operating systems (7‑10) and Active Directory administration. • Group Policy Object management. • Microsoft 365 and Office suite support. • PC hardware installation, repair, and troubleshooting. • Enterprise antivirus and endpoint protection. • ServiceNow or similar ITSM tool proficiency. • Mobile device management (iOS, Android). • Strong analytical, problem‑solving, and vendor‑management skills. • Clear verbal and written communication. • Ability to work independently and as part of a team. Required Education & Certifications: • Minimum 2–3 years of proven desktop support experience. • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are desirable.

London, United kingdom

On site

Junior

10-10-2025