Synergy Interactive

About the Company

Synergy Interactive is a Digital Recruiting Agency located in Union Square, NYC, Orlando, FL, and Nashville, TN. At Synergy Interactive, we not only speak your language, we see it, we hear it and we understand it. We are always evolving by seeking out "what's next" in terms of the latest trend or breakthrough in the digital world. We are The Digital Talent Experts and we specialize in the recruitment of today's most in-demand professionals across a few specialized areas including Creative, Digital, Mobile, Production, Technical and Client Services. Not only does our talent run deep, but our client spectrum also has depth, spanning several industries including Ad Agencies, Start-Ups, Gaming, Fashion/Retail, Media, Financial and Fortune 500 Companies.

Synergy Interactive has the leading edge that helps our candidates keep moving forward and lets our clients find and partner with the elite talent their company needs to succeed. We never settle in our search. We take pride in creating long lasting candidate & client partnerships designed to infuse new energy and a fresh perspective into your career growth & business environment. Whether it be Consulting, Full-Time, Freelance or Temp to Hire, we will take the time to learn your personal interest & workplace culture and listen to your individual & team-building goals. We make it a point to be honest, straight forward and direct. We care about what we do and that is why we keep growing organically one person & client at a time.

Synergy Interactive is actively hiring experienced Recruiters and Business Developers from within the recruiting industry. Our office in the heart of Union Square Park has a fun, supportive and collaborative atmosphere. If you or someone you know is looking to join a smart and successful team that works hard and plays hard, take a look at Synergy. View our team on LinkedIn or see our Instagram page @synergyinnyc. Email us at info@sisnyc.com to apply.

Listed Jobs

Company Name

Synergy Interactive

Job Title

Recruiter - Non profit

Job Description

Job Title: Recruiter – Non profit Role Summary: Drive end‑to‑end internship recruitment for a non‑profit, partnering with hiring teams to refine role specifications, screen candidates, and manage the selection process. Expactations: Deliver high‑quality shortlists, maintain a positive candidate experience, and produce timely recruitment metrics to support staffing decisions. Key Responsibilities: - Collaborate with hiring managers to define internship role requirements and selection criteria. - Review applications, conduct initial screening interviews, and shortlist candidates. - Communicate status updates and ensure a positive experience throughout the candidate journey. - Issue offers, coordinate acceptance, and process new hire paperwork. - Perform background and reference checks in compliance with policies. - Maintain accurate recruitment data in ATS and generate weekly progress reports. Required Skills: - Experience in recruitment, preferably internship or campus hiring. - Knowledge of internship program structures and early‑career hiring practices. - Strong organizational and multitasking abilities to handle multiple roles simultaneously. - Excellent written and verbal communication; interpersonal skills for stakeholder and candidate engagement. - Proficiency with ATS platforms and recruitment reporting tools. Required Education & Certifications: - Bachelor’s degree in Human Resources, Business Administration, or a related field. - Experience with non‑profit and/or international development organizations is a plus.

New york city, United states

Hybrid

08-12-2025

Company Name

Synergy Interactive

Job Title

Sr Servicenow Developer

Job Description

**Job title** Sr ServiceNow Developer **Role Summary** Lead end‑to‑end ServiceNow implementation and architectural design for large, cross‑functional projects. Act as a technical advisor to clients and internal stakeholders, ensuring robust, scalable solutions and continuous service improvement. **Expectations** · Deliver proven ServiceNow expertise in at least 2 full implementation cycles. · Lead a development team and collaborate closely with partners. · Travel up to 50 % client locations. · Work in the U.S. without sponsorship requirement. **Key Responsibilities** - Design, configure, and review ServiceNow system changes in production environments. - Develop solution architecture aligning with business strategy and roadmap. - Mentor and manage a team of developers throughout implementation lifecycles. - Ensure quality, stability, and supportability of ServiceNow platform. - Partner with stakeholders in HR, IT, Customer Service to model and optimize business processes. - Evaluate and incorporate new ServiceNow features (e.g., GBS on NOW, NOW Assist, Creator Workflow). **Required Skills** - Minimum 4 years professional ServiceNow experience (consulting or industry). - ≥3 years on large‑scale technology projects. - Proven leadership of development teams. - Strong analytical, problem‑solving, and communication skills. - Proficiency with XML and SQL. **Desired Skills** - ServiceNow certifications (e.g., ITIL, CSM, ITOM, HRSD, IRM). - Experience with Customer Service Management, IT Operations Management, HR Service Delivery, Integrated Risk Management, Source‑to‑Pay, or Creator Workflows. - Familiarity with Agile, DevOps, Lean practices. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience. - ServiceNow specialist certifications highly preferred.

Dallas-fort worth metroplex, United states

On site

Junior

09-12-2025

Company Name

Synergy Interactive

Job Title

CS‑Analytics & Insights Analyst

Job Description

Job Title: CS‑Analytics & Insights Analyst Role Summary: Analyze and optimize global Customer Service digital assets (Help Center, Contact Us) through data-driven insights. Drive efficiency, support CS initiatives, and deliver actionable recommendations to senior stakeholders. Expectations: Deliver high-impact analytics that inform strategy, improve site performance, and enhance customer experience. Own end-to-end analytical workflows, from data extraction to visualization, and validate results through rigorous statistical methods. Key Responsibilities: - Extract, cleanse, and analyze data from multiple sources to answer business questions and uncover root causes. - Design and build dashboards (Tableau, AWS QuickSight) and reports to communicate insights to technical and non‑technical audiences. - Lead analysis of digital site performance, A/B tests, and customer segmentation; recommend optimizations. - Serve as digital analytics SME: develop and maintain analytics roadmap, data governance, and standardization. - Support onboarding and configuration of analytics tools; integrate data into reporting platforms. - Collaborate with cross‑functional teams to shape CS initiatives and provide analytics perspective throughout the project lifecycle. Required Skills: - Advanced SQL, Python, Excel; experience with ETL, data warehousing concepts. - Proficient in Tableau or AWS QuickSight; deep knowledge of Adobe Analytics. - Strong statistical understanding (distributions, hypothesis testing, confidence intervals). - A/B testing expertise (Adobe Target preferred). - Excellent communication and stakeholder management skills. - Ability to translate complex analyses into concise, actionable insights. Required Education & Certifications: - Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics or related field. - 5+ years analytical experience, including 1+ year in digital analytics. Preferred Qualifications (optional but advantageous): - Experience in Customer Experience / Customer Service analytics. - AWS stack (Redshift, S3, DynamoDB) exposure. - Front‑end tech familiarity (HTML5, JavaScript, CSS3, Git). - Mentoring junior analysts.

Newark, United states

Hybrid

Mid level

10-12-2025

Company Name

Synergy Interactive

Job Title

Service Manager (Databricks)

Job Description

Job Title: Service Manager (Databricks) Role Summary: Lead end‑to‑end delivery of managed IT services for a portfolio of clients, ensuring high client satisfaction, operational excellence, and continuous improvement. Bridge technical teams with senior stakeholders, align service delivery with business objectives, and drive governance and risk compliance. Expactations: - Deliver measurable quality and satisfaction outcomes aligned with client business goals. - Maintain service excellence, operational maturity, and regulatory compliance. - Achieve agreed budget, timeline, and performance targets for all service engagements. Key Responsibilities: - Own client satisfaction; act as the primary customer advocate and strategic advisor. - Conduct executive and service reviews, present technology roadmaps, budgets, and performance reports. - Identify, communicate, and remediate compliance, cyber‑security, and risk issues across applications, infrastructure, and cloud environments. - Lead, mentor, and support engineering, support, and operations teams; provide technical guidance for complex incidents. - Oversee multiple concurrent projects, ensuring quality, schedule, and budget adherence. - Manage vendor contracts and third‑party performance. - Build cross‑functional partnerships with Legal, Operations, Risk, and Audit groups. - Drive process automation, workflow optimization, and technology adoption to improve efficiency. - Maintain accurate, up‑to‑date documentation (service processes, policies, runbooks, procedures). Required Skills: - 10+ years in Managed Service Provider (MSP) or IT consulting roles. - Deep technical expertise in applications, infrastructure, and multi‑cloud (Databricks) environments. - Proven experience in large‑scale production support and major incident management. - Strong project management skills: planning, budgeting, resource allocation, delivery oversight. - Excellent communication (written, verbal, presentation) with non‑technical and executive stakeholders. - Analytical, structured problem‑solving, proactive, and resilient under pressure. - Ability to manage multiple simultaneous priorities and adapt to changing demands. Required Education & Certifications: - Bachelor’s degree in Engineering (Computer Science or related technical discipline strongly preferred).

Berkeley heights, United states

Hybrid

Senior

09-12-2025