- Company Name
- Gusto
- Job Title
- Technical Enterprise Client Success Manager - Symmetry
- Job Description
-
**Job Title**
Technical Enterprise Client Success Manager – Symmetry
**Role Summary**
Own the post‑sale lifecycle for enterprise clients, acting as both technical advisor and client advocate. Drive seamless implementations, adoption, and retention of Symmetry’s payroll compliance APIs, ensuring clients realize maximum value and measurable outcomes.
**Expectations**
- Deliver on implementation, adoption, and retention metrics for a portfolio of enterprise accounts.
- Leverage data, AI, and automation to scale impact while maintaining deep, trust‑based client relationships.
- Collaborate closely with Sales, Product, Engineering, and Support to influence product roadmap and operational excellence.
**Key Responsibilities**
- Manage enterprise client portfolio as primary technical advisor; coordinate internal teams from kickoff to go‑live.
- Conduct technical assessments of API/SDK integrations, lead quarterly optimization sessions, and troubleshoot post‑go‑live issues.
- Drive product adoption: set usage targets, monitor health scores, and develop action plans to improve metrics.
- Serve as first technical point of contact; own triage, escalation, and resolution with Implementation and Support.
- Educate clients on best practices, compliance requirements, and value‑maximizing use cases.
- Monitor risk indicators, implement mitigation plans, and support renewal readiness with Account Management.
- Identify and implement process improvements; automate reporting, communication, and coordination to increase efficiency.
- Maintain comprehensive documentation in CRM and ticketing systems.
**Required Skills**
- Advanced technical aptitude: understanding of API/SDK integration, troubleshooting, and performance assessment.
- Relationship‑building and stakeholder management at enterprise level.
- Strong written and verbal communication; ability to simplify complex technical concepts for non‑technical audiences.
- Data‑driven decision making: expertise in leveraging metrics and analytics to influence client outcomes.
- Project management: managing multiple priorities, timelines, and cross‑functional dependencies.
- Proactive ownership mindset, accountability for results, and client‑first orientation.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Engineering, Business, or equivalent experience.
- ≥5 years in Client Success, Account Management, or Implementation Management within B2B SaaS.
- Preference for experience in payroll, HR tech, or compliance technology.
Scottsdale, United states
Hybrid
Mid level
16-03-2026