- Company Name
- Signature IT World Inc
- Job Title
- DevOps Engineer
- Job Description
-
Job Title: GCP DevOps Engineer – AI Contact Center & Unified Data Platform
Role Summary:
Design, implement, and maintain secure, scalable, and automated GCP infrastructure for AI‑driven contact center and data platform services. Lead IaC, CI/CD, deployment strategies, and operational excellence across Dialogflow CX, CCAI, and UDP data pipelines.
Expectations:
* Automate end‑to‑end delivery of contact center and data platform workloads on GCP.
* Deliver immutable, fully auditable environments with minimal downtime using blue/green or canary deployments.
* Ensure compliance with security, governance, and performance standards for contact center operations.
Key Responsibilities:
1. **Infrastructure Automation & CI/CD**
• Develop and secure GCP IaC (VPC, IAM, BigQuery, Pub/Sub, Cloud Functions, GKE/Cloud Run) with Terraform.
• Build and maintain automated pipelines (Cloud Build, Jenkins, GitLab) for CES/CCAI code, bot logic, and UDP data services.
• Implement blue/green or canary deployments for feature releases and model updates.
2. **Data Platform (UDP) Automation**
• Automate high‑volume, real‑time ingestion pipelines (Pub/Sub, Dataflow, BigQuery).
• Configure and auto‑scale backend services and data processing components.
3. **Security & Governance**
• Apply policy‑as‑code (IAM least‑privilege, network restrictions) via Forseti or native GCP constraints.
• Manage artifact repositories (Artifact Registry) and enforce version control.
4. **Monitoring & Observability**
• Integrate logging, alerting, and dashboards; monitor performance, availability, and error logs.
5. **Integration & Operations**
• Deploy and configure Google CES/CCAI components (Dialogflow CX, Agent Assist, CCAI Insights).
• Integrate with CRMs (Salesforce, ServiceNow, Zendesk) and telephony systems; manage IVR flows and routing.
• Troubleshoot production issues and manage releases.
Required Skills:
* 12+ years DevOps/SRE experience focused on GCP.
* Expert proficiency in Terraform or equivalent IaC for complex GCP environments.
* Proven CI/CD design with Cloud Build, Jenkins, or GitLab.
* Container orchestration experience (Cloud Run, GKE).
* Advanced scripting (Python or Go) for automation.
* Strong knowledge of contact‑center regulations, real‑time call routing, and system metrics.
Required Education & Certifications:
* Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
* GCP Professional Cloud Architect or Professional DevOps Engineer certification preferred.