cover image
Freshworks

Freshworks

www.freshworks.com

19 Jobs

8,594 Employees

About the Company

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Listed Jobs

Company background Company brand
Company Name
Freshworks
Job Title
Senior Manager, Corporate Strategy & BizOps
Job Description
Job title: Senior Manager, Corporate Strategy & BizOps Role Summary: Senior leader responsible for driving high‑priority strategic initiatives across product, sales, finance, operations, and business operations within a fast‑moving SaaS organization. Combines consulting‑style problem solving with hands‑on execution, delivering data‑driven insights, business cases, and actionable plans that shape the company’s direction. Expectations: • 5‑7+ years in strategy, management consulting, corporate strategy, or business operations. • Deliver rigorous market, competitive, and financial analyses, including business cases and scenario models. • Translate strategic objectives into fact‑based, actionable roadmaps with defined milestones and progress tracking. • Create board‑level, investor‑facing, and internal strategy presentations. • Collaborate across geographies and functions, ensuring alignment and momentum on cross‑functional projects. • Operate in a dynamic, fast‑paced environment, managing multiple concurrent initiatives without direct people management. Key Responsibilities: - Support priority strategic projects, providing analysis, insights, and clear recommendations. - Partner with strategy leadership and cross‑functional stakeholders to frame problems, gather data, and develop solutions. - Conduct market, competitive, and financial analyses; develop business cases, scenario models, and investment evaluations. - Build board‑level, investor‑facing, and internal strategy materials. - Translate high‑level goals into actionable plans, scope workstreams, define milestones, and track progress. - Collaborate with global partners to maintain alignment and project momentum. - Contribute to operational deep‑dives, opportunity sizing, and strategic planning cycles. Required Skills: - Strong analytical and problem‑solving capabilities; expertise in financial modeling and business case development. - Ability to interpret complex data, derive insights, and influence decisions. - Excellent communication, slide‑building, and stakeholder‑management skills. - Proven ability to work collaboratively across teams and geographies. - Experience operating in SaaS or technology environments. Required Education & Certifications: - Bachelor’s degree required; MBA preferred.
San mateo, United states
On site
Senior
25-11-2025
Company background Company brand
Company Name
Freshworks
Job Title
Senior Director, Corporate Strategy & BizOps
Job Description
Job title: Senior Director, Corporate Strategy & BizOps Role Summary: Lead and grow a high‑performance strategy team within a global SaaS company, partnering with executive leadership to set and execute company‑defining priorities. Drive enterprise‑level strategy, market analysis, and financial modeling while ensuring alignment across geographies and functional teams. Expectations: - Influence C‑suite decisions and shape long‑term strategy. - Build, scale, and mentor a team of former strategy consultants. - Translate strategic intent into operational plans and measurable outcomes. - Maintain a board‑level narrative for investors and stakeholders. Key Responsibilities: - Own the organization’s most critical strategic initiatives. - Serve as senior thought partner to the VP of Strategy and the Executive Leadership Team, advising on CEO/CFO level decisions. - Recruit, develop, and lead a diverse strategy talent pool, fostering analytical rigor and operational excellence. - Align cross‑regional (e.g., India) and cross‑functional teams on strategy goals and execution. - Produce investor‑ and board‑level strategy documentation and presentations. - Conduct comprehensive market, competitive, and financial analyses; build scenario models and investment cases. - Translate strategy into actionable plans—scope initiatives, set milestones, and track delivery against outcomes. Required Skills: - 10–15 years of experience in corporate strategy, management consulting, or operating leadership. - Strong analytical ability; expertise in data‑driven insight generation and financial modeling. - Proven record of advising senior executives and influencing strategic decisions. - Experience building and leading high‑performing strategy or consulting teams. - Excellent communication, problem‑solving, and stakeholder‑management skills. - Ability to navigate fast‑paced, ambiguous environments and balance strategic design with hands‑on execution. - Preference for background in SaaS or technology businesses. Required Education & Certifications: - Bachelor’s degree (required). - MBA strongly preferred. ---
San mateo, United states
On site
Senior
25-11-2025
Company background Company brand
Company Name
Freshworks
Job Title
Senior GTM Operations Analyst
Job Description
**Job Title:** Senior GTM Operations Analyst **Role Summary:** Strategic analyst within the North America Field Revenue Operations team, combining analytical expertise with cross‑functional partnership to translate GTM data into actionable insights. Focus on optimizing sales performance, enhancing pipeline integrity, and scaling growth across the field sales organization. **Expectations:** - Provide data‑driven recommendations that influence executive decision‑making. - Own and improve Salesforce operational components and related reporting. - Foster collaboration with Sales, Marketing, Enablement, and Customer Success to drive GTM execution. **Key Responsibilities:** - Analyze GTM performance data to identify insights, trends, risks, and opportunities. - Produce executive‑level dashboards, reports, and ad‑hoc analyses. - Support segmentation, account prioritization, and territory planning efforts. - Manage recurring reporting on pipeline, funnel metrics, lead flow, and revenue performance. - Prepare operational inputs for MBRs, QBRs, and leadership reviews. - Configure and maintain Salesforce components (quotas, team structures, compensation elements). - Build and maintain self‑service Salesforce dashboards. - Document SOPs, processes, and rules of engagement. - Partner with cross‑functional teams to execute GTM initiatives and resolve operational challenges. **Required Skills:** - 5–10 years in Revenue Operations, GTM Operations, Sales Operations, or Strategy within high‑growth SaaS environments. - Advanced analytical and modeling capabilities; proficiency in Excel/Google Sheets, SQL, and BI tools (Tableau, Looker, Power BI). - Deep understanding of B2B SaaS sales processes, funnel metrics, and revenue performance. - Experience supporting Salesforce workflows and configurations. - Strong stakeholder management and communication skills. - Ability to work independently in a fast‑paced, data‑driven environment. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Economics, or related field (or equivalent practical experience). - Salesforce Platform Certification (preferred). Advanced certification in related Salesforce products (lead routing, quotas, compensation) is a plus.
San mateo, United states
On site
Senior
03-12-2025
Company background Company brand
Company Name
Freshworks
Job Title
Business Development Representative
Job Description
Job Title: Business Development Representative Role Summary Drive new business growth by prospecting, qualifying, and converting high‑potential leads for a SaaS customer and employee experience platform. Works collaboratively with Account Executives and utilizes intent‑based research, multi‑channel outreach, and qualification frameworks (BANT, MEDDPICC) to create qualified opportunities that feed the sales pipeline. Expactations * Achieve and surpass quarterly outreach and quota targets. * Maintain consistent pipeline growth by converting inbound leads and qualifying outbound prospects. * Build and sustain strong relationships with key decision‑makers, including C‑level executives. * Accurately log all interactions and activities in the CRM. * Exhibit strong objection‑handling, problem‑solving, and conversational skills in high‑volume, fast‑paced settings. Key Responsibilities * Prioritize and target accounts using intent‑based tools and research resources. * Conduct cold outreach across phone, email, and social selling channels, employing a multi‑threaded strategy. * Qualify prospects using BANT and MEDDPICC, assessing both inbound and outbound leads. * Create qualified opportunities for the Sales organization and coordinate hand‑offs with Account Executives. * Serve as an internal subject‑matter expert on product and service offerings, communicating value propositions clearly to prospects. * Record all prospect interactions, outreach activities, and qualification data accurately in the CRM. * Hit quarterly outreach, qualification, and opportunity creation targets. Required Skills * 1–2 years of business development or related sales experience. * Proven ability in research, cold‑calling, and qualifying accounts. * Strong communication, interpersonal, and presentation skills. * Competence in objection handling, problem solving, and facilitating qualification conversations. * Self‑motivated, target‑driven, and comfortable performing in a fast‑paced environment. * Proficiency with CRM software and typical sales tech stack. Required Education & Certifications * Bachelor’s degree preferred (not mandatory). * Knowledgeable in CRM tools; certification in sales qualification frameworks (e.g., MEDDPICC, BANT) is advantageous.
Boston, United states
On site
Fresher
05-12-2025