ICUC

2 Jobs

461 Employees

About the Company

ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365.

Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and "always on" 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages.

Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/

Listed Jobs

Company Name: ICUC
Job Title: Social Media Content Specialist - English + Hebrew - Remote
Job Description: **Job Title:** Social Media Content Specialist – English & Hebrew (Remote) **Role Summary:** Collaborate with multiple global brands to moderate, craft, and manage English‑ and Hebrew‑language content across major social media platforms. Act as a brand extension by ensuring community engagement aligns with each client’s voice and standards, while maintaining safe and welcoming online spaces. **Expectations:** - Full‑time remote work on a rotating schedule covering daytime, evenings, overnight, and weekends in North American Central Time. - Availability for any shift assignment with no schedule restrictions. - Consistent, clear communication and fast response times across all channels. **Key Responsibilities:** 1. Monitor and respond to comments and messages on clients’ social media accounts using the appropriate brand voice. 2. Create engaging, brand‑aligned posts, captions, and conversational content in both English and Hebrew. 3. Enforce community guidelines, ensuring all interactions remain respectful, safe, and aligned with client policies. 4. Escalate emerging issues, insights, or trend signals to the internal team and coordinate with senior strategists as needed. **Required Skills:** - Native‑level fluency in English and Hebrew, with exceptional written communication skills (spelling, grammar, clarity) in both languages. - Proven experience managing social media accounts, including moderation and community engagement. - Deep familiarity with major platforms (Facebook, Instagram, Twitter, TikTok, LinkedIn, etc.) and their content best practices. - Ability to adapt tone and style across diverse audiences (tech, retail, food, hospitality, tourism). - Strong organizational skills, reliability, and customer‑service orientation. - Fast, reliable internet connection with no data limits and an active Facebook profile. **Required Education & Certifications:** - Minimum of 1–2 years of professional social media management or related experience. - No specific degree or certification required; relevant experience and skill set are the primary criteria.

Marseille, France

Remote

03-12-2025

Company Name: ICUC
Job Title: Social Media Insights Analyst
Job Description: **Job Title:** Social Media Insights Analyst **Role Summary:** Analyze large volumes of social media data to uncover actionable insights that influence brand performance. Translate complex findings into clear narratives and visual reports for clients, while maintaining data integrity and adhering to quality standards in a fast‑paced virtual environment. **Expectations:** - Deliver 99% of assigned reports on time each month. - Maintain 98% accuracy across all deliverables. - Attend ≥95% of team meetings and mandatory sessions. - Complete required internal training and two optional learning courses per quarter. - Implement one workflow optimization and fulfill two non‑recurring revenue‑support requests each quarter. **Key Responsibilities:** - Monitor digital marketing trends and best practices. - Collect, clean, and format datasets from multiple social platforms while following data governance policies. - Build workbooks and analytical documentation to support insight generation. - Produce compelling reports and presentations that align with brand standards. - Participate in quality‑control, data‑management, and process‑improvement initiatives. - Support revenue‑growth activities through ad‑hoc analytical requests. **Required Skills:** - ≥2 years social media analytics experience; strong track record with social listening tools. - Advanced proficiency in Brandwatch, Talkwalker, Sprinklr, Khoros (or comparable platforms). - Ability to convey complex data insights to technical and non‑technical audiences. - Strong analytical mindset: trend identification, pattern recognition, recommendation development. - High‑quality report and presentation creation; graphic design skills a plus. - Proficient with Microsoft Office Suite, especially Excel/spreadsheets. - Excellent multitasking, time‑management, and collaboration abilities. - Detail‑oriented with a focus on data accuracy and quality assurance. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Data Analytics, Business, Statistics, or a related field. - Relevant certifications (e.g., Certified Social Media Analyst, Google Data Analytics) are advantageous but not mandatory.