Dialpad

www.dialpad.com

4 Jobs

1,521 Employees

About the Company

Dialpad is the leading Ai-powered communications intelligence platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Listed Jobs

Company Name: Dialpad
Job Title: Software Engineer Coop
Job Description: **Job Title** Software Engineer Coop **Role Summary** Co‑op Software Engineer working full‑time in a hybrid environment to design, develop, and maintain backend services that enhance customer experience, scalability, security, and cost efficiency on an AI‑powered communications platform. **Expectations** - Full‑time commitment (40 hrs/week, M‑F) starting January 2026. - Rapid code delivery within weekly release cycles. - Collaboration with a cross‑functional engineering team and local mentor. - Incremental ownership of production features and their lifecycle. **Key Responsibilities** - Build customer‑impacting backend functionality using Python, Java, C++, or similar. - Design and implement scalable, reusable, and secure back‑end services. - Write clean, object‑oriented code and unit tests. - Debug, troubleshoot, and optimize performance. - Interact with SQL/NoSQL databases; write efficient queries. - Use version control (Git) and participate in code reviews. - Deploy code to Google Cloud Platform services (AppEngine, Datastore, BigQuery, Spanner, etc.). - Employ containerization/orchestration where applicable. - Monitor and improve application health via Datadog, Grafana, and other observability tools. **Required Skills** - Proficiency in at least one language: Python, Java, C++ (or equivalent). - Experience with SQL/NoSQL databases and query languages. - Strong grasp of data structures, algorithms, and design patterns. - Ability to write reusable, modular, object‑oriented code. - Debugging skills and unit testing. - Basic knowledge of version control; Git experience preferred. - Familiarity with cloud services (Google Cloud, containers, orchestration) is a plus. **Required Education & Certifications** - Current enrollment in a university program (≥ 3rd year) or recent graduate in Computer Science, Computer Engineering, or a related field. - Minimum 8 months of hands‑on software development experience. ---

Vancouver, Canada

On site

10-12-2025

Company Name: Dialpad
Job Title: Sr. Software Engineer, Fullstack (Contact Center Analytics)
Job Description: Job title: Senior Software Engineer – Fullstack (Contact Center Analytics) Role Summary: Lead design, development, and deployment of high‑quality, scalable web and desktop‑native features for an AI‑powered customer communications platform. Own end‑to‑end feature ownership, architecture decisions, code quality, and cross‑functional collaboration, while mentoring junior engineers and participating in on‑call support. Expectations: - Deliver features on time with high reliability and maintainability. - Drive architectural decisions and improve system stability, efficiency, and long‑term maintainability. - Mentor and coach junior engineers. - Actively participate in code reviews, QA, and production on‑call rotations. Key Responsibilities: - Design, code, test, and deploy features across web and desktop‑native applications. - Write clean, modular, maintainable code; create unit and integration tests. - Review code for quality, maintainability, scalability. - Participate in production on‑call duties and resolve critical incidents. - Deploy releases and maintain system health. - Collaborate with Product, Design, and other engineering teams to share reusable components and practices. - Mentor junior engineers. Required Skills: - 8+ years professional experience in full‑stack software engineering; 2+ years in a senior or lead role. - Strong proficiency in Python, Vue/React (or similar), HTML/CSS/JavaScript/TypeScript, GraphQL. - Experience with GCP or comparable cloud infrastructure; serverless, microservices, event‑driven architecture. - Knowledge of SQL and NoSQL databases; building reusable modular components. - Practical debugging, troubleshooting, and performance optimization. - Agile development experience. - Excellent communication, collaboration, and mentoring abilities. Required Education & Certifications: - Bachelor’s degree or higher in Computer Science, Engineering, or related field (or equivalent professional experience).

Company Name: Dialpad
Job Title: Analytics Engineer
Job Description: Job Title: Analytics Engineer Role Summary: Responsible for data analysis, pipeline development, and quality assurance for agentic AI voice and chat solutions. Drives optimization of conversational flows and underlying data infrastructure, automates QA processes, and collaborates with AI, engineering, and product teams to advance AI platform capabilities. Expections: * Deliver and maintain robust data pipelines and monitoring systems in GCP. * Provide actionable analytics and dashboards that inform product and business decisions. * Continuously improve data workflows through automation and process optimization. * Ensure compliance with data privacy and security standards. Key Responsibilities: * Design and implement data logging and monitoring strategies for agentic AI systems. * Build, maintain, and optimize data pipelines on Vertex AI Pipelines. * Develop and sustain dashboards using Tableau and Dataform for real‑time insights. * Work with the AI Platform team to create tooling for data science projects. * Automate QA procedures for agentic voice and chat solutions. * Collaborate with cross‑functional teams (AI, engineering, product) on data‑driven improvements. * Enforce data privacy and compliance across all data assets. Required Skills: * 1–3 years software/data engineering experience. * Proficient in Python and GCP services (BigQuery, Storage, Compute, Kubernetes or equivalent). * Strong SQL skills and experience building and optimizing complex data pipelines. * Experience with BI tools, especially Tableau. * Knowledge of conversational AI performance analysis (voice bots, chatbots). * Familiarity with LLM frameworks and their integration. * Ability to design and automate data workflows (Dataform, Vertex AI, etc.). * Excellent analytical, problem‑solving, and collaborative skills. Required Education & Certifications: * Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.

Company Name: Dialpad
Job Title: Sr. Workday Developer (6-12 month Contractor role)
Job Description: Job Title: Sr. Workday Developer (6‑12 Month Contractor) Role Summary: Lead configuration, development, and integration of Workday Core HCM, Payroll, and Compensation modules for a global enterprise. Own end‑to‑end solution delivery, from design through deployment, and ensure platform stability, data integrity, and compliance. Expectations: - Deliver high‑quality, scalable Workday solutions on a 6–12 month contract. - Collaborate cross‑functionally with HR, Finance, IT, and Systems Analysts. - Maintain system health through rigorous testing, issue resolution, and proactive governance. - Mentor stakeholders on Workday best practices and security. Key Responsibilities: - Own end‑to‑end configuration lifecycle (design, testing, deployment) of Workday solutions. - Lead implementation of complex integrations (Benefits, IAM, etc.) using EIB, Core Connectors, Workday Studio. - Design and develop Business Processes for hire‑to‑retire lifecycle across Core HCM, Payroll, Compensation. - Translate business requirements into technical solutions and advanced reports. - Manage bi‑annual Workday Feature Releases – analyze notes, coordinate regression testing, ensure platform stability. - Troubleshoot production issues, perform root cause analysis on integrations and configurations. - Provide technical guidance and mentor stakeholders on Workday best practices, data governance, and security compliance. Required Skills: - 7+ years Tech‑Functional experience with Workday HCM, Payroll, Compensation. - Expertise in Core HCM, Payroll, Compensation configuration and business process design. - Proficient with Workday Report Writer, Calculated Fields, EIB, Core Connectors, Workday Studio. - Strong XML, XSLT, and Workday API (SOAP/REST) integration skills. - Deep understanding of Workday security models (Role‑Based, User‑Based, Contextual). - Ability to lead cross‑functional teams and manage complex integrations. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field. - Active Workday HCM Certification or Workday Professional Certification (mandatory). - Additional certifications in Compensation or Absence Management are advantageous.