Zoological Society of London (ZSL)

About the Company

As the original science-driven conservation organisation, we're working to restore wildlife in the UK and around the world.

We're a powerful movement of conservationists, working together to save animals on the brink of extinction and those who could be next. We protect critical species, restore healthy ecosystems, collaborate with communities around the world and inspire support for nature, all driven by world-leading science.

Our unique insight and evidence-based approach informs positive change and underpins sustainable solutions that really work - for wildlife and people, creating a future where wildlife can thrive.

Listed Jobs

Company Name

Zoological Society of London (ZSL)

Job Title

Visitor Services Host

Job Description

Job Title: Visitor Services Host Role Summary: Provide outstanding front‑of‑house support for all guests arriving at Admissions, Retail outlets and the Hullabazoo play area. Act as the primary ambassador for visitor experience, ensuring a welcoming, safe and memorable visit for all. Expectations: - Deliver consistently high level customer service in a fast‑moving, outdoor environment. - Uphold ZSL’s brand values and policies at all times. - Respond promptly to enquiries, resolve complaints, and appropriately escalates issues. - Adapt to variable shift schedules including evenings, weekends and bank holidays. - Participate in ongoing training, mandatory courses and performance briefings. Key Responsibilities: - Greet and welcome visitors upon arrival, providing information and support across the attraction. - Operate Admission counters, Retail interactions and Hullabazoo area logistics. - Serve as first point of contact for visitor inquiries, resolve issues and liaise with line management. - Ensure compliance with all relevant policies – GDPR, Health & Safety, Code of Conduct, and other operational guidelines. - Promote team communication through daily briefings, sharing insights and feedback. - Support cross‑departmental collaboration to maintain smooth operations during busy periods. Required Skills: - Proven front‑of‑house experience (outdoor or indoor) with a strong customer‑service orientation. - Excellent written and verbal communication in English; multilingual skills are an advantage. - Dependable, adaptable, and flexible with shift work – availability for evenings, weekends and public holidays. - Proactive and collaborative team player; ability to maintain composure under pressure. - Commitment to equality, diversity and inclusion principles. - Basic computer literacy for ticketing and reporting systems. Required Education & Certifications: - No formal degree required; relevant hospitality or customer‑service certificates welcomed. - Completion of mandatory ZSL training, including GDPR and Health & Safety. - Successful pre‑employment checks, including right‑to‑work verification.

Whipsnade, United kingdom

On site

08-12-2025