London Borough of Hackney

About the Company

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work.

Hackney has a history of overcoming challenges; we went from being the worst local authority in the country to one of the best over the past 15 years.

We have effectively managed the second highest level of cuts in the country whilst prioritising services, focusing on residents, and keeping standards high to make Hackney fairer, safer and more sustainable.

Our staff are what makes Hackney Council great and we thrive on challenge and change. Our mission is to make Hackney a place for everyone, where all our residents, whatever their background, have a chance to lead healthy and successful lives; a place of which everyone can be proud, with excellent services, thriving businesses, and outstanding public spaces; a place where everyone feels valued and can make their voice heard.

In Hackney we are: Open; Inclusive; Ambitious; Pioneering; Proactive and Proud… of Hackney, of each other, of what we do, and of the Council.

Listed Jobs

Company Name

London Borough of Hackney

Job Title

Business Analyst – Transformation

Job Description

**Job title:** Business Analyst – Transformation **Role Summary:** Lead business analysis activities for new and redesigned public services within a local government transformation portfolio. Capture and prioritise resident‑centric requirements, identify improvement opportunities, and support design, testing, and delivery of inclusive services. **Expectations:** - Deliver high‑quality analysis within a fixed‑term contract. - Align outcomes with council values: open, inclusive, ambitious, pioneering, and proactive. - Collaborate cross‑functionally with stakeholders to translate resident needs into actionable solutions. **Key Responsibilities:** - Conduct stakeholder interviews, requirement workshops, and gap analyses. - Develop business cases, process maps, and functional specifications. - Facilitate user acceptance testing and monitor solution performance. - Champion inclusive design principles and ensure services meet diverse resident needs. - Provide regular progress reports to project sponsors and senior management. - Support change management activities, ensuring smooth transition to new services. **Required Skills:** - Proven experience as a Business Analyst in local government or public sector projects. - Strong analytical, problem‑solving, and documentation skills. - Proficiency in business analysis tools (e.g., BRS, UML, BPMN). - Excellent stakeholder management and communication abilities. - Familiarity with inclusive service design and accessibility standards. - Ability to work independently and within a multidisciplinary team. **Required Education & Certifications:** - Bachelor’s degree in Business, Public Administration, Information Systems, or related field. - Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI‑PBA) preferred. - Knowledge of public sector procurement and transformation frameworks (e.g., ITIL, Prince2) desirable.

Hackney, United kingdom

On site

25-11-2025

Company Name

London Borough of Hackney

Job Title

Project Officer – Refugees and Migrants – Adult Social Care

Job Description

Job Title: Project Officer – Refugees and Migrants – Adult Social Care Role Summary: Lead and oversee programmes that support Afghan families resettled in Hackney, ensuring delivery of services meets project milestones, stakeholder expectations, and quality standards. Expectations: * Manage all project phases independently with rigorous use of project plans. * Deliver on time, within scope and budget while maintaining high standards of service. * Demonstrate strong stakeholder management, relationship building and cross‑sector collaboration. * Provide visible solutions‑focused leadership, proactively removing barriers for beneficiaries. * Maintain an Enhanced DBS and comply with all relevant data protection and safeguarding policies. Key Responsibilities: 1. Design, plan, and monitor Afghan resettlement support initiatives, tracking progress against key metrics. 2. Coordinate with internal departments, partner agencies, and community groups to secure resources and achieve integration outcomes. 3. Organise and lead briefing sessions, workshops, and support events for Afghan families and other asylum seekers. 4. Analyse participant feedback and service data to inform continuous improvement and report outcomes to senior leadership. 5. Develop and maintain project documentation, risk logs, and status reports. 6. Act as a liaison between the Refugee, Migrant and Asylum Seeker Service and external stakeholders, ensuring clear communication and alignment. Required Skills: * Proven project management skills with detailed planning and results delivery. * Excellent organisational and prioritisation abilities. * Strong stakeholder engagement, networking and influencing skills. * Experience working with refugees, asylum seekers or migrant communities (lived experience highly valued). * Solution‑oriented mindset with self‑motivation and initiative. * Effective written and verbal communication in English. * Proficiency in Microsoft Office and project management tools. Required Education & Certifications: * A relevant bachelor’s degree or equivalent professional experience. * Enhanced DBS clearance (mandatory). * Professional project management certification (e.g., PRINCE2, PMP) is an asset.

Hackney, United kingdom

On site

16-02-2026

Company Name

London Borough of Hackney

Job Title

Senior Business Analyst – Corporate Transformation

Job Description

**Job Title:** Senior Business Analyst – Corporate Transformation **Role Summary:** A 12‑month fixed‑term contract focused on leading a Business Analysis (BA) team within a local government transformation portfolio. The role blends hands‑on analysis expertise with strategic team leadership, to establish a Center of Excellence, standardise BA practices, and drive high‑impact delivery across the organization. **Expectations:** * Proven leadership of BA teams, preferably in public sector or complex environments. * Demonstrated mastery of business analysis, benefits realisation, and gap analysis. * Track record of driving change, improving team culture, introducing tools, and streamlining workflows. * Deep understanding of local government processes, budget constraints, and stakeholder dynamics. * Commitment to inclusivity, resident‑centred service design, and shared organisational values. **Key Responsibilities:** * Lead, coach, and mentor a team of BAs, managing performance and career development. * Define and institutionalise a “Council Way” for BA – standards, templates, tools, and methodology. * Act as the primary liaison for Delivery Managers, allocating BA resources to priority projects. * Perform peer reviews, quality assurance, and oversight of requirements, process maps, and business cases. * Collaborate with the Strategic Lead to ensure BA outputs align with the Corporate Transformation portfolio. * Champion continuous improvement, knowledge sharing, and best‑practice adoption across teams. **Required Skills:** * Leadership & team management in analysis or consultancy settings. * Advanced business analysis techniques (e.g., requirements elicitation, stakeholder analysis, process modelling). * Benefits realisation, gap analysis, and business case development. * Experience with BA tools (e.g., Visio, Miro, Power BI, JIRA). * Strong communication, facilitation, and influencing abilities. * Change management and cultural transformation expertise. * Ability to navigate public‑sector governance, budgets, and procurement. **Required Education & Certifications:** * Bachelor’s degree in Business, Information Systems, Public Administration, or related field. * Professional BA certification (e.g., CBAP, PMI‑PBA, or equivalent) preferred. * Continuous professional development in public‑sector transformation is an advantage.

Hackney, United kingdom

On site

Senior

16-02-2026