Trainline

About the Company

The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide.

Via our highly rated website and mobile app, people can seamlessly search, book and manage their journeys all in one place. We bring together millions of routes, fares and journey times from more than 270 rail and coach carriers across 45 countries. We offer our customers the best price for their journey and smart, real-time travel information on the go.

Our aim is to make rail and coach travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices.

Listed Jobs

Company Name

Trainline

Job Title

Security Operations Manager

Job Description

**Job Title**: Security Operations Manager **Role Summary** Lead the security operations function for a high‑traffic digital platform, managing a team of analysts and engineers, overseeing threat intelligence, incident response, and security tool pipelines. Drive continuous improvement of security posture, automate detection and response workflows, and partner with engineering, platform, and cloud teams to mitigate vulnerabilities and advocate security culture across the organization. **Expectations** - Manage, mentor, and grow a multidisciplinary security operations team. - Deliver secure, resilient systems for a large global ticket‑sales platform. - Maintain alignment with industry standards (OWASP, PCI DSS, ISO 27001, GDPR). - Communicate effectively with stakeholders and operational teams. **Key Responsibilities** - Lead the security operations team, setting priorities and coaching junior staff. - Develop, maintain, and tune SIEM, EDR, WAF, and vulnerability‑scanning toolchains. - Automate detection, triage, and remediation workflows to increase efficiency. - Conduct threat intelligence analysis and share insights with product and engineering teams. - Coordinate vulnerability assessment, remediation planning, and verification of fixes. - Act as primary liaison between security operations, incident management, and cross‑functional partners. - Produce reports, dashboards, and metrics to communicate security status and progress. - Design and deliver security awareness initiatives across engineering and business units. - Monitor emerging threats, vulnerabilities, and best practices; recommend process and tool enhancements. **Required Skills** - Leadership and people‑management experience (teams of analysts/engineers). - Proven incident‑management and threat‑intelligence capability. - In‑depth knowledge of SIEM, EDR, WAF, and vulnerability‑scanning tools. - Strong understanding of risk assessment, vulnerability remediation, and secure‑coding practices. - Familiarity with OWASP, PCI DSS, ISO 27001, GDPR, and related regulatory frameworks. - Excellent written and verbal communication; able to explain security concepts to non‑technical stakeholders. - Proficiency in automating security workflows (scripts, playbooks, SOAR). **Required Education & Certifications** - Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or related field. - Professional security certifications such as CISSP, CISM, CEH, or equivalent. (Preferred)

London, United kingdom

Hybrid

28-01-2026

Company Name

Trainline

Job Title

People Operations Advisor

Job Description

**Job Title:** People Operations Advisor **Role Summary:** Support Trainline’s UK People Operations team by delivering first‑line HR service, maintaining accurate HRIS data, assisting payroll, and facilitating onboarding and employee lifecycle processes. Drive continuous improvement of HR policies and digital tools while ensuring compliance and high‑quality employee experience. **Expectations:** - Provide timely, professional responses to employee HR queries within SLA. - Maintain data integrity in HiBob and flag inconsistencies. - Support accurate monthly payroll processing and related financial administration. - Collaborate with People Business Partners on cyclical HR activities (absence, performance, salary reviews, L&D, engagement). - Contribute to reporting, analytics, and process optimisation initiatives. **Key Responsibilities:** - Monitor People mailbox; resolve HR policy and process questions. - Update and audit employee records in HRIS (HiBob). - Assist in preparation, validation, and execution of UK payroll. - Prepare data, generate reports, and run checks for People BP processes. - Coordinate onboarding: pre‑boarding, background checks, Right‑to‑Work documentation, data entry. - Process People‑related invoices and purchase orders with Accounts Payable. - Develop and maintain weekly/monthly HR metrics using HiBob, Excel/Sheets, or BI dashboards. - Review, improve, and implement HR policies, templates, and self‑service tools. - Participate in HR projects, HRIS feature testing, workflow documentation, and change rollouts. - Champion automation and digital solutions to enhance People Ops efficiency. - Exercise discretion and empathy; identify escalation points and manage sensitive issues appropriately. **Required Skills:** - Solid understanding of HR best practices, UK employment law, and core HR processes. - Experience with payroll administration and basic knowledge of UK tax, NI, and statutory requirements. - Proficiency with HRIS platforms (HiBob or similar) and strong data‑management mindset. - Advanced Excel/Google Sheets skills; ability to create and interpret HR dashboards. - Excellent written and verbal communication; strong customer‑service orientation. - Ability to prioritize, meet deadlines, and work independently within a fast‑paced environment. - Tech‑savvy with a curiosity for automation and digital tools. - High level of discretion, empathy, and professional judgment. **Required Education & Certifications:** - Minimum: Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience. - HR certification (e.g., CIPD Level 3/5) preferred but not mandatory.

London, United kingdom

Hybrid

04-02-2026

Company Name

Trainline

Job Title

IT Support Manager

Job Description

**Job title**: IT Support Manager **Role Summary** Lead and develop the corporate IT support function for a multinational rail‑travel organization operating in the UK and Europe. Manage a distributed team of 5‑7 IT Support Administrators, deliver tier 1‑2 service, and drive continuous improvement through ITIL processes, ITSM tools, and data‑driven metrics. **Expectations** - Provide strategic leadership and day‑to‑day management of a multi‑site technical support team. - Deliver high‑quality, proactive service that enhances employee experience. - Own and improve service delivery model using ITSM, dashboards, and KPI monitoring. - Align support operations with HR, Facilities, Information Security, and broader Workplace Technology goals. - Operate from the office at least 4–5 days a week; travel to sites as required. **Key Responsibilities** - Coach, mentor, and develop support staff; set clear performance expectations. - Design and implement workload management, SOPs, and escalation procedures. - Own device lifecycle, MDM, and asset inventory for laptops (Mac/Windows), mobile devices, and AV/VC equipment. - Oversee ticketing system (ITSM) to maximize efficiency, track SLA compliance, and generate actionable reports. - Lead automation of joiner, mover, leaver processes and other routine support tasks. - Partner with security to execute zero‑touch deployments, SSO, and ensure adherence to PCI‑DSS, ISO 27001, and governance policies. - Manage AV/VC support for meeting rooms, events, and large‑scale deployments. - Drive knowledge‑base creation and self‑service tools to reduce ticket volume. - Collaborate with Workplace Technology leadership on strategy, budget, and resource planning. **Required Skills** - Proven experience leading IT Service Desk/Desktop Support across multiple sites. - Strong knowledge of ITIL v4 concepts and application in service delivery. - Expertise with ITSM platforms (e.g., ServiceNow, Jira Service Management) and ticketing workflows. - Hands‑on experience with MDM solutions such as JAMF, Microsoft Endpoint Manager, and zero‑touch device provisioning. - Proficient in Windows, macOS, and iOS troubleshooting; Windows network fundamentals (TCP/IP, DNS, DHCP, LAN/WAN). - Familiarity with SaaS platforms (Microsoft 365, Slack, Atlassian), SSO, and cloud migration strategies. - Understanding of Active Directory, Azure Entra ID, and core IT governance standards. - Strong analytical skills: build dashboards, KPI dashboards, data‑driven process improvement. - Excellent communication, stakeholder management, and cross‑functional collaboration. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - ITIL Foundation certification (or equivalent). - Additional certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, JAMF Certified Associate) are a plus.

London, United kingdom

On site

14-02-2026