- Company Name
- Motion Recruitment
- Job Title
- Customers Success Enablement Specialist
- Job Description
-
**Job Title:**
Customer Success Enablement Specialist
**Role Summary:**
Design, develop, and deliver training and enablement programs for global Customer Success Account Management teams. Equip teams with up‑to‑date knowledge, tools, and resources to drive customer success, improve performance, and sustain continuous learning. Partner with cross‑functional stakeholders to align enablement strategies with business objectives and measure impact.
**Expectations:**
- Minimum 3 years experience in Customer Success or a related enablement role.
- Proven ability to create, facilitate, and assess onboarding and skill‑development programs.
- Strong communication, facilitation, and analytical skills; capable of working independently in a fast‑paced environment.
- Proficiency with Salesforce, Google Workspace, and Excel; familiarity with LMS/CMS platforms a plus.
**Key Responsibilities:**
- Develop and deliver onboarding, product, and skill‑enhancement training (instructor‑led, workshops, micro‑learning, virtual sessions).
- Create, maintain, and organize enablement content in the organization’s CMS/LMS.
- Collect stakeholder feedback and iterate on training materials for continuous improvement.
- Define, track, and report program milestones, KPIs, and performance metrics.
- Analyze Customer Success performance data to assess enablement impact.
- Identify knowledge gaps and design targeted development programs.
- Collaborate with sales enablement, marketing, operations, and other teams to align enablement initiatives.
- Conduct field immersion with Customer Success teams to capture real‑world challenges and inform future programs.
- Recommend process and productivity improvements using methodologies such as Lean or Design Thinking.
**Required Skills:**
- Customer Success or related experience (≥3 years).
- Training facilitation and presentation expertise.
- Strong written and verbal communication.
- Strategic thinking and ability to navigate complex environments.
- Cross‑functional collaboration and stakeholder management.
- Excellent organization, multitasking, and deadline management.
- Problem‑solving and data‑driven analytical abilities.
- Technical proficiency: Salesforce, Google Workspace (Docs, Sheets, Slides), Excel.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Marketing, Communications, Human Resources, or a related field preferred (or equivalent professional experience).
- Relevant certifications (e.g., Certified Customer Success Manager, instructional design, or LMS certifications) are a plus.