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Chargemap

Chargemap

chargemap.com

4 Jobs

79 Employees

About the Company

With Chargemap, you can find the nearest charging point and all the information you need to plan your journey. Our community of EV drivers regularly send us updates which allow us to make sure that the information is as up to date as possible!

With the Chargemap Pass, stop multiplying passes! Our access solution is compatible with a growing number of charging networks in France and in Europe.

Listed Jobs

Company background Company brand
Company Name
Chargemap
Job Title
Customer Success Manager (CSM) Business CDI @Chargemap
Job Description
Job Title: Customer Success Manager – Business Role Summary: Coordinate the end‑to‑end customer journey for B2B clients using the fleet management and supervision solution. Drive successful onboarding, proactive support, and continuous improvement while collaborating with sales, product, and technical teams. Expectations: - Deliver a seamless onboarding experience that ensures clients quickly adopt and effectively use the platform. - Act as the primary point of contact for all client inquiries, maintaining satisfaction scores above agreed targets. - Proactively identify and resolve issues, escalating when necessary, to minimize downtime. - Gather and communicate actionable customer feedback to influence product roadmap and process enhancements. - Contribute to upsell and renewal initiatives, supporting Account Managers in revenue growth. Key Responsibilities: 1. Onboard new B2B customers: - Conduct training sessions on platform interface, user roles, and reporting. - Address initial questions, create customized guidance documents, and ensure a smooth transition from contract signing to active usage. 2. First‑line support and incident resolution: - Receive and classify incoming requests (charging, billing, equipment, or technical bugs). - Coordinate with Operations for billing issues and with Support Technicians for hardware or software faults. - Keep clients informed throughout the resolution process and confirm satisfaction upon closure. 3. Client relationship management: - Maintain regular check‑ins, monitor usage metrics, and identify risk indicators. - Highlight upsell opportunities in collaboration with Account Managers and relay relevant information to the Sales team. 4. Continuous improvement: - Collect and analyze customer feedback, reporting recurring pain points and success stories to Product and Engineering. - Participate in internal process reviews to enhance service quality and operational efficiency. 5. Reporting and metrics: - Track key performance indicators such as onboarding completion time, support ticket resolution time, NPS, renewal rates, and upsell revenue. Required Skills: - Proven experience in Customer Success, Client Onboarding, or Support within a SaaS/B2B environment. - Strong analytical and problem‑solving capabilities. - Excellent written and verbal communication in French; English proficiency is a plus. - Ability to manage multiple client projects with competing priorities. - Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk) and spreadsheet/tools for reporting. - Collaborative mindset, comfortable working cross‑functionally with Sales, Product, and Technical teams. - Self‑motivation and proactive approach to process improvement. Required Education & Certifications: - Bachelor’s degree or equivalent in Business, Marketing, Information Technology, or related field. - Minimum of 2–3 years in a Customer Success, Support, or Operations role. - Relevant certifications (e.g., Certified Customer Success Manager, ServiceNow, or similar) are advantageous.
Strasbourg, France
On site
14-12-2025
Company background Company brand
Company Name
Chargemap
Job Title
Développeur.euse Back-end Web @Chargemap
Job Description
**Job Title:** Back‑End Web Developer **Role Summary:** Lead the design, development, testing, and deployment of backend services for an electric‑vehicle charging platform. Collaborate with product and frontend teams in an agile environment to deliver high‑quality, scalable PHP 8 code that supports new features and maintains existing solutions on AWS. **Expectations:** - Deliver clean, well‑tested, and documented PHP code. - Participate actively in agile ceremonies and code reviews. - Continuously improve architecture, performance, and maintainability. - Keep abreast of industry trends and propose process enhancements. **Key Responsibilities:** - Analyse user stories and translate them into technical solutions. - Develop new features using PHP 8 and the Slim framework. - Write unit, functional, and E2E tests to maintain high test coverage. - Perform code reviews, pair programming, and maintain coding standards. - Deploy and maintain services on AWS via GitHub Actions CI/CD pipeline. - Respond to production issues, troubleshoot, and apply fixes. - Author and update technical documentation for internal use. - Engage in continuous learning, attending tech meetings, webinars, and sharing insights with the team. - Suggest improvements for tooling, processes, and architecture, including adoption of GitHub Copilot, TDD, and BDD practices. **Required Skills:** - Strong experience with PHP 8 (OOP, design patterns). - Proficiency with Slim framework (or comparable micro‑frameworks). - Hands‑on experience with AWS services (EC2, RDS, S3, Lambda, etc.). - Familiarity with CI/CD using GitHub Actions. - Database knowledge: MySQL, Elasticsearch, Redis. - Writing unit, functional, and E2E tests (PHPUnit, Behat, etc.). - Version control with Git and experience with pull‑request workflows. - Agile development practices (Scrum, Kanban). - Excellent problem‑solving and communication skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent practical experience. - Certifications such as AWS Certified Developer or similar are a plus. ---
Strasbourg, France
Hybrid
03-02-2026
Company background Company brand
Company Name
Chargemap
Job Title
Lead DevOps en CDI @Chargemap
Job Description
Job title: Lead DevOps Engineer Role Summary Lead and architect the DevOps organization to support rapid, secure, and scalable product delivery. Own the assessment, design, and implementation of CI/CD pipelines, AWS infrastructure, and security governance, while driving continuous improvement, standardization, and team competency across development squads. Expectations * Deliver measurable enhancements to automation, security, and operational reliability. * Achieve and maintain a robust, cost‑efficient AWS environment aligned with ISO27001 standards. * Transition the organization from fragmented practices to a unified, mature DevOps culture. Key Responsibilities * **DevOps Maturity Assessment** – Conduct a comprehensive audit of current pipelines, tools, and practices; identify gaps, risks, and improvement opportunities. * **Strategic Roadmap** – Define and communicate a unified DevOps strategy, governance framework, and best‑practice playbooks for all development teams. * **CI/CD Pipeline Engineering** – Optimize GitHub Actions flows, implement secret management, integrate SonarQube, Aikido, and OWASP recommendations; reduce build times, automate tests, and enforce quality gates. * **AWS Infrastructure Management** – Own IAM, ECS, KMS, Security Hub, GuardDuty, monitoring, cost controls; enforce security hardening, compliance, and scalability. * **IaC & Automation** – Author and maintain Terraform modules for environment provisioning; harmonize deployment practices across teams. * **Team Enablement & Coaching** – Design and deliver workshops, pair‑programming sessions, and documentation to elevate DevOps maturity; facilitate cross‑team collaboration and knowledge sharing. * **Metrics & Governance** – Establish lightweight KPIs, dev‑ops rituals, and reporting mechanisms to track progress toward agreed standards. Required Skills * Proven experience (5+ years) in end‑to‑end DevOps engineering, including CI/CD architecture and automation. * Deep expertise with GitHub Actions, Terraform, and IaC principles. * Hands‑on experience with AWS services: IAM, ECS, KMS, Security Hub, GuardDuty, CloudWatch, and cost‑management tools. * Strong security mindset: implementation of OWASP, DevSecOps practices, secret management, and secure configuration. * Familiarity with quality tools such as SonarQube, Aikido, and automated testing frameworks. * Leadership and mentorship capabilities; excellent communication and cross‑functional collaboration skills. Required Education & Certifications * Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. * AWS Certified DevOps Engineer – Professional (preferred). * AWS Certified Solutions Architect – Associate/Professional (preferred). * Optional: Certifications in CI/CD tooling, DevSecOps, or ISO27001 (lead auditor) – highly regarded.
Strasbourg, France
Hybrid
Senior
16-02-2026
Company background Company brand
Company Name
Chargemap
Job Title
International Marketing Manager H/F @Chargemap
Job Description
**Job title** International Marketing Manager (H/F) **Role Summary** Lead the deployment of Chargemap’s global marketing strategy across European markets, ensuring local relevance and execution. Collaborate with central and country marketing teams to adapt messaging, create and localise high‑impact content, manage integrated campaigns, engage local communities, and optimise performance using data analytics and CRM tools. **Expactations** - Deliver culturally relevant marketing plans that align with the global brand. - Produce and localise copy, visuals, and assets for multiple European markets. - Drive integrated campaigns tied to product launches and local events. - Analyze campaign results to inform continuous improvement. - Facilitate smooth cooperation between central and country marketing functions. **Key Responsibilities** - Translate and execute the global marketing strategy into country‑specific plans (Belgium, Luxembourg, Portugal, Spain, and others). - Adapt brand messaging, tone, and storytelling to each local market while maintaining a consistent core identity. - Coordinate the localisation of global brand assets and campaigns, ensuring cultural appropriateness. - Produce, edit, and distribute editorial, campaign, and activation content across appropriate channels (website, CRM, social media, paid media). - Collaborate with Country Managers, external partners, and internal teams to schedule and launch content and events. - Identify and activate local engagement opportunities (events, industry topics, mobility initiatives). - Monitor and analyse marketing performance metrics (reach, engagement, conversions) using CRM and marketing automation platforms (HubSpot, Insider) and AI tools; recommend optimisations. - Contribute to the development of shared marketing processes and best‑practice exchanges across markets. **Required Skills** - Strategic marketing planning and localisation across multiple languages. - Strong copywriting, storytelling, and content localisation abilities. - Proficiency in CRM and marketing automation (HubSpot, Insider). - Experience with data analytics, performance measurement, and optimisation. - Knowledge of social media, digital advertising, and community engagement. - Project management and cross‑functional collaboration. - Bilingual proficiency in French and English; additional European language(s) a plus. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business, or a related field. - Preferred certifications: Google Analytics, HubSpot Marketing, Certified ScrumMaster (or equivalent) for project management, or PMP.
Strasbourg, France
Hybrid
16-02-2026