BDO

About the Company

BDO is the leading provider of professional services within the mid-tier of our profession. We are proud to deliver seamless client service, from 1800 offices in 166 countries, across the world. Our 119K+ professionals continuously transform our approach by embracing future-oriented technology and focusing on quality. Strategic decisions and investments made in recent years have further equipped the organisation with the global infrastructure and innovative solutions needed to deliver long-term value for our clients.

As a purpose-driven organisation, we do better.

Listed Jobs

Company Name

BDO

Job Title

Service Delivery Assistant Manager

Job Description

**Job Title** Service Delivery Assistant Manager **Role Summary** Supports the Service Delivery Manager in overseeing and improving the delivery of audit, tax, advisory, and consulting services to clients. Ensures projects meet quality, time, and budget targets while fostering client satisfaction and internal efficiency. **Expectations** - Consistently deliver high‑quality client service in a fast‑paced environment. - Maintain and elevate service standards and process integrity. - Collaborate across functional teams and client domains. - Demonstrate proactive problem‑solving and continuous improvement mindset. **Key Responsibilities** - Assist in planning, scoping, and scheduling service delivery projects. - Coordinate cross‑functional teams, track progress, and resolve bottlenecks. - Review deliverables for accuracy, compliance, and quality before client submission. - Monitor project budgets, forecasts, and resource utilization. - Provide guidance and coaching to junior staff. - Identify risks and opportunities for process optimisation. - Maintain up‑to‑date client documentation and communication logs. **Required Skills** - Strong project management and organisational abilities. - Excellent analytical and problem‑solving skills. - Effective communication and stakeholder engagement. - Attention to detail and commitment to quality. - Familiarity with audit, tax, or business advisory processes preferred. - Proficiency in Microsoft Office and project management software. **Required Education & Certifications** - Bachelor’s degree in Accounting, Finance, Business, or related discipline. - Professional qualification (e.g., ACA, ACCA, CPA, or equivalent) desirable. - Relevant certifications in project management (e.g., PMP, PRINCE2) valued.

Bristol, United kingdom

On site

19-12-2025

Company Name

BDO

Job Title

Senior Developer

Job Description

Job title: **Senior Developer** Role Summary: *No summary provided in the job description.* Expectations: *No expectations provided in the job description.* Key Responsibilities: *No key responsibilities provided in the job description.* Required Skills: *No required skills provided in the job description.* Required Education & Certifications: *No education or certification requirements provided in the job description.*

London, United kingdom

On site

Senior

29-12-2025

Company Name

BDO

Job Title

IT Vendor & Workforce Analyst

Job Description

**Job Title** IT Vendor & Workforce Analyst **Role Summary** Manage and optimize IT vendor relationships while aligning workforce planning with technology needs to support business operations and growth. **Expectations** - Deliver cost-effective vendor solutions and maintain high service levels. - Provide accurate workforce insights that drive strategic staffing and skill development. **Key Responsibilities** - Identify, evaluate, and onboard IT suppliers, ensuring compliance with internal policies and industry standards. - Negotiate contracts, monitor performance metrics, and conduct regular vendor reviews. - Analyze procurement data to identify savings opportunities and risk mitigation strategies. - Work with HR and line‑of‑business leaders to forecast technology workforce needs and gaps. - Recommend skill development initiatives, talent acquisition plans, and succession strategies for IT roles. - Prepare regular reports on vendor spend, performance, and workforce analytics for senior management. **Required Skills** - Vendor management & procurement experience. - Strong data analysis and reporting (Excel, PowerPoint, BI tools). - Knowledge of IT service ecosystems and related regulations. - Excellent negotiation, communication, and stakeholder‑management abilities. - Problem‑solving and project‑management capability. **Required Education & Certifications** - Bachelor’s degree in Business, Information Technology, Supply Chain, or a related field. - Professional certifications (CIPS, ITIL, PMP, or equivalent) are highly valued.

London, United kingdom

On site

14-01-2026

Company Name

BDO

Job Title

IT Services Manager

Job Description

Job Title: IT Services Manager Role Summary: Oversee end‑to‑end management of incidents, major incidents, problems, requests and changes within a global IT services organization. Lead 1st and 2nd line support teams, coordinate with infrastructure, development and change management functions, and act as primary escalation point for client firms and VIP users. Expactations: • Deliver IT service management practices aligned with ITIL and relevant frameworks. • Ensure SLA commitments are met and service performance is monitored and improved. • Act as Major Incident Manager and Emergency Change Manager when required. • Facilitate knowledge transfer from project to production and maintain continuous improvement. Key Responsibilities - Manage global 1st line Service Desk and 2nd line application support operations. - Oversee incident queues; monitor aging incidents and drive timely resolution. - Own major incident process during business hours and transition to Service Desk Manager after hours. - Serve as Change Manager when primary Change Manager is unavailable; participate in CAB reviews. - Partner with vendors and third‑party providers on software releases, licensing and support. - Conduct regular ticket review calls and serve as escalation point for urgent/high‑impact incidents. - Generate operations reports and presentations for senior management. - Monitor service performance indicators and implement service quality improvements. Required Skills - Strong knowledge of ITIL v3/v4 and change, incident, problem and service request management. - Proven leadership experience managing distributed support teams. - Excellent stakeholder and client management capabilities. - Vendor management and contract negotiation skills. - Analytical skills for root cause analysis and metric reporting. - Proficiency with IT service management tools (e.g., ServiceNow, Jira). - Effective communication, both written and verbal. Required Education & Certifications - Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field. - ITIL Foundation certification (or equivalent) required; additional ITIL Managing Professional or similar certifications preferred. - Minimum 5 years of progressive IT service management experience, preferably in a global organization.

United kingdom

Remote

26-01-2026