Burberry

About the Company

Born from innovation, Burberry is a global luxury brand with a rich British heritage.

Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.

Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.

To discover more about our brand values, visit Burberryplc.com

Listed Jobs

Company Name

Burberry

Job Title

Global Retail Standards & Operations Manager - Maternity cover

Job Description

**Job Title** Global Retail Standards & Operations Manager **Role Summary** Lead global retail operations by simplifying processes, training, and systems to ensure operational consistency and service excellence across stores. **Expectations** Deliver end-to-end process controls, optimize store operations, and align initiatives with brand strategy and customer experience goals. **Key Responsibilities** - Collaborate with project teams to transition initiatives to business-as-usual operations. - Provide training resources for global retail teams to ensure consistent implementation. - Partner with IT to manage technical retail solutions and ensure alignment with customer needs. - Develop operational processes and define roles for back-of-house retail excellence. - Communicate project progress to senior leadership stakeholders. - Strengthen management controls and operational standards across all stores. **Required Skills** - Retail or customer-driven environment experience. - Proficiency in MS Office 365 and retail math. - Organized, solution-oriented, and detail-oriented with strong follow-through. - Leadership and team collaboration skills. - Adaptability to change and strong verbal/written communication. - Project and time management capabilities. - Relationship-building with cross-functional teams. **Required Education & Certifications** Retail store experience preferred (luxury brand experience advantageous). End-to-end project management expertise required. Knowledge of POS systems, payments, or SAP/Oracle retail systems advantageous.

London, United kingdom

Hybrid

28-09-2025

Company Name

Burberry

Job Title

Director of Customer Strategy and CRM

Job Description

**Job Title** Director of Customer Strategy and CRM **Role Summary** Oversees the development and execution of global customer strategy and CRM initiatives. Ensures consistency in client engagement activities and drives holistic customer experiences across touchpoints. Coordinates CRM strategies, including email marketing, client events, and omnichannel initiatives to enhance retention, engagement, and business growth. **Expectations** - Lead global CRM/client strategy with cross-functional alignment. - Set client KPIs and deliver activation plans to meet performance targets. - Orchestrate 360° customer experiences across offline and online channels. - Leverage customer data and VoC insights to optimize customer journeys. - Manage CRM tooling, training, and technical projects for store-level adoption. - Partner with regional teams, DTC, and corporate functions to implement strategic priorities. **Key Responsibilities** - Develop and execute customer strategy and CRM frameworks globally. - Define client engagement calendars, hit lists, and outreach strategies using segmentation models. - Monitor performance metrics to identify opportunities for revenue/profit growth. - Generate executive and regional CRM performance reports. - Design and scale clienteling training programs for stores and team managers. - Own CRM tools, data integration, and technical improvements with IT teams. - Create in-store clienteling tools to support KPI delivery. - Drive regional alignment on global strategy implementation. - Build seasonal client engagement plans in collaboration with stakeholders. - Orchestrate cross-channel customer journeys with DTC, marketing, and e-commerce teams. - Support wholesale teams in embedding clienteling culture with franchisees. **Required Skills** - Proven leadership in global customer strategy and CRM for luxury/retail. - Expertise in clienteling, CRM tools (e.g., Salesforce, Adobe), and analytics. - Strong cross-functional collaboration with Retail, Merchandising, IT, and Marketing teams. - Experience designing omnichannel strategies and customer segmentation/personalization. - Track record in driving customer retention and loyalty through data-driven initiatives. - Strategic thinking and operational execution in luxury brand environments. **Required Education & Certifications** Not specified.

London, United kingdom

On site

10-11-2025

Company Name

Burberry

Job Title

TC Information Systems Manager - FTC

Job Description

**Job Title** Trade Compliance Information Systems Manager – Fixed Term Contract **Role Summary** Manages end‑to‑end trade compliance technology projects, translating customs and business requirements into SAP and global trade software solutions. Drives solution design, testing, user acceptance, and training while ensuring data integrity and governance across the organization. **Expactations (Key Qualifications)** - Delivered at least one full project lifecycle as a Business Analyst. - Experience with Waterfall and Agile project delivery. - Proven background in customs/trade compliance software implementation. **Key Responsibilities** - Lead requirements capture from high‑level discussions to detailed customs specifications. - Communicate requirements to data leaders, solution architects, and development teams. - Design and visualize process changes in collaboration with business stakeholders. - Uphold enterprise data and information principles in system and report development. - Collaborate with project/program managers and architects to manage scope and change requests. - Facilitate workshops: prepare agendas, materials, and consolidate existing processes. - Conduct user acceptance testing, prioritizing defect resolution with programme managers. - Apply consistent Business Analysis methodology across the stream. - Deliver end‑user training and provide hyper‑care support. - Transfer knowledge to BAU owners upon project closure. **Required Skills** - Deep knowledge of customs trade compliance software (e.g., SAP AFS, S4, MIC). - Strong analytical and problem‑solving abilities; detail oriented. - Excellent written and verbal communication, able to bridge technical and business audiences. - Independent, self‑directed, with proven leadership on cross‑functional initiatives. - Experience eliciting and documenting requirements, producing high‑quality deliverables. - Familiarity with Retail Fashion sector (priority, not mandatory). - Ability to manage senior stakeholders and navigate a fast‑paced environment. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Business, Supply Chain, or related field. - Professional certifications such as PMP, CBAP, or SAP certification are advantageous.

London, United kingdom

On site

23-11-2025