Donna

www.askdonna.com

2 Jobs

32 Employees

About the Company

Donna is the perfect assistant for sales teams on the go. Call Donna in your car to get briefed on the way to your meeting. Afterwards, Donna gives you a call to debrief: she'll take care of logging your meeting notes, updating your CRM, preparing follow-up emails...

Listed Jobs

Company Name: Donna
Job Title: Technical Support Engineer
Job Description

Company Name: Donna
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Hands‑on professional responsible for driving adoption, satisfaction, and expansion of SaaS customers. Acts as the primary trusted contact, guiding onboarding, training, and ongoing usage to ensure customers achieve measurable value. **Expactations:** - Deliver immediate impact in a fast‑growing startup environment. - Build and maintain strong, long‑term relationships with assigned accounts. - Proactively identify and mitigate churn risk while uncovering upsell opportunities. - Serve as the customer voice in cross‑functional teams (Product, Engineering, Sales). **Key Responsibilities:** - Onboard new customers and provide product training and best‑practice guidance. - Monitor account health metrics; conduct regular check‑ins and issue resolution. - Capture customer use cases and success stories for internal and external leverage. - Collaborate with Sales to drive expansion and upsell initiatives. - Communicate customer feedback to Product and Solutions Engineering teams. **Required Skills:** - Minimum 2 years SaaS customer‑facing experience (e.g., Customer Success, Support, Account Management). - Proficiency with sales enablement and CRM tools. - Excellent written and verbal communication in English; additional languages a plus. - Strong problem‑solving, organizational, and multitasking abilities. - Customer‑first mindset with a proactive approach to issue resolution. **Required Education & Certifications:** - Bachelor’s degree or equivalent work experience preferred. - Relevant certifications (e.g., Customer Success Management, SaaS/CRM) are advantageous but not mandatory.