- Company Name
- EOS IT Solutions
- Job Title
- Data Center Repair Manager
- Job Description
-
**Job Title:** Data Center Repair Manager
**Role Summary:**
Lead and manage 24/7 break‑fix operations for server, storage, and network hardware in enterprise data centers. Provide advanced diagnostics, oversee hardware repairs, ensure SLA compliance, and mentor a technical team while coordinating with OEM vendors and cross‑functional groups.
**Expectations:**
- Rotational shift coverage (day/night) for 24/7/365 support.
- Up to 10 % domestic and international travel between data‑center sites.
- Physical ability to lift 50 lb regularly (occasionally 100 lb) and perform standard data‑center tasks.
- Maintain documentation, safety, and compliance with operational procedures.
**Key Responsibilities:**
- Direct break‑fix activities, prioritize tickets, and meet SLA targets.
- Perform CLI‑based diagnostics (Cisco IOS/NX‑OS, Linux shell, iDRAC/iLO).
- Execute component‑level hardware repairs and replacements.
- Troubleshoot Layer 1‑3 network issues (port failures, link flaps, misconfigurations).
- Manage OEM RMA processes, warranty claims, and parts logistics.
- Create and update incident, root‑cause, and repair documentation.
- Mentor junior technicians and enforce best‑practice and safety standards.
- Support infrastructure upgrades, migrations, and maintenance windows.
- Contribute to development and improvement of MOPs/CMOPs.
**Required Skills:**
- 5+ years break‑fix and hardware repair experience in enterprise environments.
- Strong CLI proficiency (Cisco, Linux/Unix, iDRAC, iLO).
- Deep knowledge of server, storage, and network hardware.
- Familiarity with network tools/protocols (ping, traceroute, netstat, SNMP, syslog).
- Excellent problem‑solving, communication, and leadership abilities.
- Ability to work under pressure in high‑availability settings.
- Valid driver’s license.
**Required Education & Certifications:**
- Associate degree or higher in a technical discipline, or equivalent hands‑on experience.
- Preferred certifications: CompTIA Server+, Cisco CCNA, Dell EMC, or comparable vendor credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and basic scripting (Bash, Python) is advantageous.
New albany, United states
On site
Mid level
05-01-2026