RM plc

About the Company

The RM plc group of businesses creates and maintains an extensive range of innovative solutions and services - all designed or selected to meet the specific needs of educational users.

RM is the leading provider of ICT to UK education and we have been successful in what we do for nearly 50 years. We provide software systems, services and infrastructure to schools, colleges, universities and examination bodies.

Listed Jobs

Company Name

RM plc

Job Title

Senior Support Engineer - Tonbridge - FTC

Job Description

Job title Senior IT Support Engineer Role Summary Provide first‑line technical support to education users, resolving desktop, mobile, and peripheral issues while collaborating with the service desk to meet SLA targets. Act as the primary customer interface, ensuring high satisfaction and effective incident handling across school environments. Expectations - Demonstrate strong customer focus with excellent verbal and written communication. - Apply problem‑solving and time‑management skills to diagnose and resolve issues efficiently. - Prioritise workload, meet deadlines, and maintain punctuality. - Research solutions independently and recognise when to escalati​on. - Collaborate with remote teams and build productive relationships. Key Responsibilities - Serve as the main point of contact for end‑users, delivering timely support and clear updates. - Assist the service desk in managing incidents and requests, following established policies and SLA requirements. - Troubleshoot and maintain desktop and mobile devices (laptops, Chromebooks, tablets). - Support peripherals including printers, scanners, interactive screens, projectors, and A/V equipment. - Perform basic wired and wireless network diagnostics. - Build and deploy images using Microsoft and Apple tools; maintain image repositories. - Manage Microsoft 365 and/or Google Workspace utilisation and support. - Log incidents, resolutions, and service issues in the ticketing system (e.g., ServiceNow). Required Skills - Desktop and mobile device maintenance and support. - Peripheral troubleshooting (printing, scanning, A/V). - Basic network troubleshooting (wired & wireless). - Image build and deployment for Microsoft and Apple platforms. - Operational knowledge of Microsoft 365 and Google Workspace. - Technical knowledge equivalent to CompTIA A+ or similar. - Familiarity with ITIL methodology and incident‑management processes. - Experience with IT service‑desk ticketing (ServiceNow preferred). Required Education & Certifications - High‑school diploma or equivalent; higher education preferred. - CompTIA A+ certification or equivalent. - ITIL Foundation certification (preferred).

Tonbridge, United kingdom

Hybrid

Senior

06-02-2026

Company Name

RM plc

Job Title

Support Engineer Mobile - North East England - FTC

Job Description

**Job title:** Support Engineer Mobile **Role Summary:** Deliver first‑line technical support for mobile and desktop devices within educational environments. Act as the primary customer liaison, collaborate with the service desk, and resolve issues following ITIL best practices while meeting SLA targets. **Expectations:** - Strong customer‑service orientation with excellent verbal and written communication. - Effective time management and prioritisation of workload. - Ability to troubleshoot independently, research solutions, and know when to escalated. - Capability to work collaboratively with remote teams and build strong relationships. **Key Responsibilities:** - Serve as the on‑site customer face, ensuring high‑quality service delivery. - Assist the service desk in managing and resolving incidents and service requests. - Provide technical support for schools’ mobile and desktop devices, including laptops, Chromebooks, and tablets. - Support peripheral equipment such as printers, scanners, interactive screens, projectors, and audio‑visual devices. - Perform basic wired and wireless networking troubleshooting. - Build and deploy device images using Microsoft and Apple tools. - Manage service tickets in a ticketing system (e.g., ServiceNow) and maintain accurate records. - Escalate complex issues to appropriate specialists while keeping customers informed. **Required Skills:** - Desktop and mobile device maintenance and support (Windows, Mac, Chromebook). - Peripheral device support (printing, scanning, interactive displays, projectors, AV). - Basic wired and wireless network troubleshooting. - Experience with image build and deployment tools for Microsoft and Apple devices. - Operational knowledge of Microsoft 365 and/or Google Workspace. - Technical knowledge equivalent to CompTIA A+ or similar. - Understanding of ITIL methodology and ticketing systems. - Strong problem‑solving, communication, and time‑management skills. **Required Education & Certifications:** - Minimum of a CompTIA A+ certification or equivalent technical qualification. - ITIL Foundation certification preferred but not mandatory.

Sunderland, United kingdom

Hybrid

20-02-2026