- Company Name
- ThriveCart
- Job Title
- Community Manager
- Job Description
-
Job Title: Community Manager
Role Summary: Owns daily community health, engagement, and proactive communication for a SaaS e‑commerce platform, acting as the brand voice and ensuring members feel informed, heard, and supported.
Expactations: Deliver clear, timely updates, maintain brand‑aligned tone, manage community sentiment, coordinate webinars and events, serve as liaison for affiliates, and collaborate with product, support, marketing, and leadership teams.
Key Responsibilities:
• Monitor and engage community discussions daily, fostering a welcoming environment.
• Share product updates, roadmap highlights, timelines, and key dates with clarity.
• Plan, host, and moderate webinars, tech‑ins, and community sessions; manage agendas, speakers, and follow‑ups.
• Communicate with empathy and confidence during high‑traffic or sensitive moments.
• Support affiliate communications; share updates, announce key dates, and erupt issues to internal teams.
• Gather and surface community feedback, recurring themes, and opportunities to product and leadership.
• Align all announcements with company goals and ensure accuracy.
Required Skills:
• Exceptional written communication; ability to simplify complex information.
• Strong brand voice, tone, and audience awareness.
• Highly organized, proactive, and comfortable owning communication without prompting.
• Responsive, visible, and calm under pressure; strong interpersonal skills building trust.
• Experience managing online communities (SaaS, e‑commerce, or creator‑focused).
Required Education & Certifications:
• Bachelor’s degree in Marketing, Communications, Business, or equivalent practical experience.
• 3+ years of community management, customer engagement, social media, or customer‑facing roles.
• Proven track record communicating updates and timelines to a customer audience.