Nestlé Nespresso SA

About the Company

Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.

Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.

To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.

We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international.

At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need.

We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time.

Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics.

Learn more, visit http://www.nestle-nespresso.com/

Listed Jobs

Company Name

Nestlé Nespresso SA

Job Title

B2B Business Development & Account Manager Horeca (Brussels & Wallonia)

Job Description

**Job title** B2B Business Development & Account Manager Horeca (Brussels & Wallonia) **Role Summary** Drive sustainable growth of Nespresso Professional in the Brussels and Wallonia region by prospecting and closing new Horeca accounts while managing a portfolio of 50 existing B2B clients. Act as the single point of contact, ensuring retention, upselling, cross‑selling, and customer satisfaction. **Expectations** - Deliver on aggressive sales targets and pipeline growth. - Maintain a high‑activity prospecting cadence (field visits, cold calls, social selling, trade fairs). - Provide excellent customer service and act as brand ambassador. - Work collaboratively with internal teams (sales, installation, finance). - Demonstrate resilience, organization, and a results‑driven mindset. **Key Responsibilities** *Prospecting (≈70 %)* - Manage full sales cycle: identify prospects → qualification → presentation → negotiation → closure. - Conduct daily field visits, door‑to‑door, cold calls, social selling, and networking at trade fairs. - Build and nurture a robust pipeline with frequent activity. - Generate leads through proactive commercial actions. - Present Nespresso Professional concepts, machines, and premium coffee solutions to decision‑makers. - Prepare, negotiate, and follow up on commercial offers until signature. - Coordinate machine installation and customer onboarding. *Account Management (≈30 %)* - Serve as the single point of contact for assigned portfolio of 50 Horeca clients. - Secure contract renewals, identify risks, and ensure high customer satisfaction. - Develop accounts via upselling and cross‑selling (new venues, service packages, coffee, accessories). - Reactivate dormant customers. - Conduct structured field visits and business reviews. - Maintain CRM accuracy, produce regular reporting, and manage contractual follow‑up. **Required Skills** - Bachelor’s degree (minimum). - 1‑3 years of sales experience, proven prospecting and new‑business acquisition. - Strong cold‑calling, door‑to‑door, negotiation, and closing skills. - Experience managing and growing a B2B portfolio. - Knowledge of the Horeca sector, coffee machines, or foodservice solutions. - Proficiency in MS Office and CRM tools. - Excellent written and oral communication. - Commercial mindset, resilience, target‑driven, organized, and able to work under pressure. - Team player, proactive, persistent. - Fluency in Dutch and French; good command of English. **Required Education & Certifications** - Minimum Bachelor’s degree.

Brussels, Belgium

On site

Fresher

26-11-2025

Company Name

Nestlé Nespresso SA

Job Title

Chef des Ventes Régional Horeca - Sud Est - H/F

Job Description

**Job Title** Regional Sales Manager – Horeca, South East (H/F) **Role Summary** Lead the regional Horeca (Hotels, Restaurants, Cafés) sales operation in the South‑East of France. Manage a team of seven field sales managers, set and achieve sales targets in partnership with the National Sales leader, optimize territory coverage, oversee regional inventory, and implement both national and regional key‑account agreements. Provide coaching, performance evaluations, and strategic input to drive business growth. **Expectations** - Achieve or exceed regional sales targets. - Deliver measurable growth in the Horeca segment. - Maintain high levels of customer satisfaction and market penetration. - Ensure efficient inventory management and compliance with national policies. **Key Responsibilities** 1. Define the yearly roadmap and set regional sales objectives in collaboration with the National Sales Head. 2. Optimize territory segmentation and manage stock of machines and professional equipment. 3. Coach, evaluate, and develop the performance of seven field sales managers; conduct regular performance reviews. 4. Deploy regional and national key‑account agreements; collaborate closely with Key Account Managers. 5. Develop regional action plans, strategies, and recommendations based on market analysis and performance data. 6. Ensure alignment with national policies and contribute to the overall business strategy. **Required Skills** - Proven experience in managing a sales team (minimum 5–7 members) or national key‑account management. - Strong analytical and results‑driven mindset; ability to set and track KPIs. - Excellent communication, negotiation, and coaching abilities. - Autonomy, strong organizational and prioritization skills. - Fluency in French; English is a plus. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, or related field. - Demonstrated sales and managerial experience; specific Horeca experience is preferred. - Knowledge of CSR/B‑Corp principles is advantageous.

Gémenos, France

On site

28-11-2025

Company Name

Nestlé Nespresso SA

Job Title

Nespresso B2C Product Marketing Internship

Job Description

**Job Title:** Nespresso B2C Product Marketing Internship **Role Summary:** 10‑week internship focused on product marketing for Nespresso’s Original Line coffee and accessories category. Interns will develop data‑driven repositioning strategies and competitive analysis reports to support brand growth and loyalty initiatives. **Expectations:** Complete mid‑point data and competitive landscape assessments and deliver final repositioning and recommendation reports by the end of the program. Adhere to project timelines and stakeholder communication requirements. **Key Responsibilities:** - Collect and analyze Original Line sales, customer, and competitor data. - Conduct comprehensive competitive analysis of accessories across coffee brands, trade accounts, and homeware retailers. - Identify 2‑3 emerging patterns or gaps in the accessories market. - Produce a mid‑point competitive landscape report highlighting key players, assortments, pricing, and bundling trends. - Deliver a final report with strategic recommendations for evolving Nespresso’s accessories category, including bundled sets and loyalty tactics. - Communicate findings and proposals to cross‑functional teams. **Required Skills:** - Strong analytical and quantitative skills. - Proficiency in research and competitive analysis. - Ability to synthesize data into clear, actionable insights. - Excellent written and verbal communication. - Proficiency in Microsoft Excel, PowerPoint, and data visualization tools. - Effective time management and meeting strict deadlines. **Required Education & Certifications:** - Current enrollment in a 4‑year college or university. - No additional certifications required.

New york, United states

On site

11-12-2025

Company Name

Nestlé Nespresso SA

Job Title

Quality & After Sales Manager

Job Description

**Job Title:** Quality & After‑Sales Manager **Role Summary:** Strategic leader responsible for driving sustainable process improvements within Total Quality Management (TQM) After‑Sales Operations. Oversees risk assessment, quality, and technical performance of direct service centers in the U.S., ensuring compliance, timely repairs, and high customer satisfaction while managing budgets, inventory, and supplier relationships. **Expectations:** - Lead daily after‑sales operations to meet repair response time targets. - Monitor and improve key performance indicators (KPIs) for both B2B and B2C service channels. - Ensure compliance with contractual, quality, and financial standards. - Deliver continuous improvement projects and support new product launches. - Foster effective collaboration with service providers, distributors, and internal stakeholders. **Key Responsibilities:** - Supervise field technicians and Customer Service Providers (CSPs) to achieve repair SLA targets. - Conduct monthly performance reviews of CSPs; recommend corrective actions and ensure contract compliance. - Launch and manage technical workshops; oversee B2C ASC repairs, refurbishments, and complaint handling. - Compile, analyze, and report monthly statistics for direct technicians and third‑party providers. - Manage service‑provider and agent complaints; develop and implement corrective action plans. - Track and report B2B KPIs (2nd repair, NTF, SLA, survey results) and B2C KPIs (TAT, 2nd repair, NTF, 172’s). - Partner with TQM Project Manager on new machine introductions (professional and consumer). - Review sales/technical documentation to define service cost models, training needs, and market delivery strategies. - Lead Engineering Design Evaluation Review (EDER) process for new machine quality assurance. - Source and manage suppliers of service parts, systems, and tools. - Produce monthly/quarterly TQM After‑Sales newsletters for internal stakeholders. - Ensure logistics, budget adherence, and quality standards for repaired machines (total repair time, 2nd repair rate, NTF). - Maintain TQM tools to eliminate service gaps and improve communication across COE, technicians, and sales teams. - Support ASC operations with pickup processing, invoicing, loan‑machine handling, and service package coordination. - Investigate and report machine quality issues to HQ. **Required Skills:** - Proven leadership and people‑management ability. - Strong knowledge of Total Quality Management and after‑sales service processes. - Excellent analytical skills; proficiency in KPI monitoring, data interpretation, and reporting. - Project management expertise (planning, execution, stakeholder coordination). - Vendor/supplier management and contract compliance experience. - Logistics and inventory control competence. - Effective communication and stakeholder‑engagement skills. - Problem‑solving mindset; ability to develop corrective action plans. - Technical understanding of coffee‑machine hardware and service procedures. - Proficiency with Microsoft Office suite and ERP/CRM systems. **Required Education & Certifications:** - Bachelor’s degree (any discipline; engineering, business, or related fields preferred). - No specific certifications required; professional certifications in Quality Management (e.g., Six Sigma, CQE) are advantageous.

New york, United states

On site

14-01-2026